Certified Medical Assistant (Spring/Cypress)

About Avenue360 Health and Wellness

Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.

Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.

Our Values PACT

• We take PRIDE in our work.
• We have a positive ATTITUDE.
• We are CURIOUS.
• We are COMMITTED.
• We are CARING and CUSTOMER-SERVICE oriented.
• We are a TEAM.
• We LEARN, GROW, and INNOVATE

About us 

Avenue 360 is a Federal Qualified Healthcare Center (FQHC) that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical, dental, and behavioral health needs as well as addressing non-medical drivers of health like housing and transportation. Our compassionate care extends to those with and without insurance. We strive to not only be the provider of choice but the employer of choice.  

Our Values PACT 

• We take PRIDE in our work.   

• We have a positive ATTITUDE. 

• We are CARING and CUSTOMER-SERVICE oriented. 

• We are a TEAM. 

Role Overview  

The Medical Assistant is a multi‑skilled health professional who works collaboratively with healthcare providers to deliver high‑quality, patient‑centered care. Trained in both administrative and clinical functions, the Medical Assistant supports efficient clinic operations, ensures patient comfort and safety, and contributes to a positive care experience.  

Areas of Accountability 

This position is directly accountable for the following key areas: 

1. Patient Experience & Customer Service 

• Provide an exceptional, welcoming, and professional interaction for every patient. 

• Demonstrate a positive attitude, empathy, optimism, and a strong commitment to service. 

• Assist patients by identifying needs, answering questions, and finding timely solutions. 

• Communicate clearly using proper language, grammar, tone, and professionalism. 

1. Administrative Support 

• Perform front desk reception duties, including greeting patients with professionalism and warmth. 

• Answer phones, schedule appointments, and provide instructions for the registration process. 

• Complete and maintain medical records following organizational standards. 

• Prepare and type correspondence; process mail and manage office communications. 

• Process, code, and complete insurance claim forms accurately. 

• Perform purchasing, inventory management, and equipment maintenance tasks. 

• Use computer‑based systems for billin