Technology Consulting - Managed Services - Salesforce & Digital Applications - Senior Manager

Location: Anywhere in Country

 

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Technology Consulting – Managed Services - Salesforce & Digital Applications – Senior Manager

 

As a Senior Manager in EY’s Managed Services team focused on Salesforce and Digital Applications, you will lead the delivery of large-scale digital transformation initiatives leveraging Salesforce and other cloud-based platforms. You will be responsible for managing client relationships, overseeing solution design and implementation, and driving innovation across digital ecosystems. This role is ideal for professionals with deep experience in Salesforce, cloud technologies, and enterprise digital strategy.

 

Key Responsibilities:

 

Client Delivery & Engagement Leadership

 

• Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework.
• Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.).
• Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture.
• Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs.

 

Solution Architecture & Innovation

 

• Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS).
• Drive innovation through automation, AI/ML, and analytics embedded in digital workflows.
• Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery.

 

Team Leadership & Development

 

• Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources.
• Mentor and coach team members, fostering a culture of continuous learning and collaboration.
• Support talent acquisition, onboarding, and capability building across the Salesforce practice.

 

Managed Services Operations

 

• Collaborate with EY’s global delivery centers to ensure seamless execution of managed services.
• Monitor and report on service performance, incident resolution, and enhancement requests.
• Implement governance models and operational playbooks for sustained service delivery.

 

Business Development & Practice Growth

 

• Support go-to-market strategy for Salesforce and digital services within Managed Services.
• Lead proposal development, solutioning, and client presentations.
• Contribute to thought leadership, industry events, and EY’s digital community.

 

To qualify for the role, you must have

 

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
• 10–12 years of experience in Salesforce and digital application delivery.
• Proven track record of leading large-scale Salesforce implementations and integrations.
• Experience in managed services or long-term service delivery models.
• Strong understanding of Salesforce architecture, data models, APIs, and security.

 

Preferred:

 

• Master’s degree or MBA.
• Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer).
• Experience with Agile delivery methodologies and DevOps practices.
• Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform).

 

Skills & Attributes:

 

• Strategic thinking and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Ability to manage multiple prior