Customer Success Manager - Southeast /NC/SC

About the Role

As a Customer Success Manager, you will oversee a school book of business, driving engagement, retention, and growth. You’ll manage partner schools from onboarding to renewal, identify upsell opportunities, and provide exceptional support through a deep understanding of BrainPOP’s products and customer needs.

This role requires experience driving renewals and upsells through efficiency in organizing and managing a high-volume book of business and leading consultative discussions with school leaders about their unique needs, standards, and industry trends that influence their purchasing decisions.

This role involves quarterly travel for on-site customer engagements and/or conferences, and time spent at NYC HQ for attendance at company and team events (1-2 times per year).

The Customer Success Manager will manage a book of business in the South/Southeast. This hire will ideally be located in NC or SC.

In this role, you will:

• Manage and be accountable for the success of partner schools from onboarding through renewal.
• Successfully identify growth opportunities, initiating conversations regarding expansion and growth with our current customers in your territory, and upselling partner resources in subscribed schools. 
• Develop deep knowledge of the BrainPOP product, a prerequisite for providing world-class aid and service to educators.
• Act as the relationship manager and oversee all aspects of partners' onboarding and implementation process.
• Communicate consistently with district and school leaders to ensure the ongoing use of BrainPOP, gather feedback, relay new features, and address. Monitor and maintain high levels of customer satisfaction while managing partner expectations.
• Join others in Customer Success to develop innovative ways to leverage technology to communicate and prop up all of BrainPOP’s users.
• Work united with other internal BrainPOP teams, communicating observations and feedback from school partners to help inform future product development efforts.

You Are:

• A champion of customer satisfaction
• A strong problem-solver with analytical skills to help schools overcome barriers and maximize the use of BrainPOP.
• An outstanding verbal and written communicator with audiences of all levels.
• A strong listener with questioning skills to understand customer needs and obstacles comprehensively.
• An adaptable self-starter who is skilled at creating structure in ambiguous environments.
• Passionate for driving change in education.
• Able to travel on occasion to meet and engage customers

On Your Resume:

• 2-3+ years experience in software sales and/or account management in K-12
• Experience managing a high-volume BoB 
• Proven capability in identifying value-based opportunities for current partners while advocating for their needs internally and externally.
• Experience with software implementations (K-12 is a plus)
• Experience with a CRM and the ability to forecast and create reports to inform management about strategic decision-making.
• Ability to manage projects and programs with some complexity
• Experience in a K-12 district is a plus.

Location:

The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role.

We can employ individuals residing in the following approved hiring states:

• Arizona
• California
• Connecticut
• Florida
• Georgia
• Illinois
• Massachusetts
• Minnesota
• Missouri
• New Jersey
• New York
• North Carolina
• Ohio
• Oregon
• Pennsylvania
• South Carolina
• Tennessee