Director of Administrative Operations

Administrative Operations for the Krieger School of Arts & Sciences (KSAS) is responsible for providing leadership, mentorship, and guidance to the school’s administrators in order to maintain consistency in processes and delivery of services. Ensures business continuity and adherence to procedures, and proactively identifies opportunities to streamline and maximize service levels to faculty, staff, and students.

Ensures operational excellence by working collaboratively with functional areas and academic departments of the school to ensure cross functional collaboration and alignment resulting in increased operational efficiencies. Partners with area leaders to develop, coordinate, standardize and emplace services and support for departments, programs, and centers, while ensuring alignment with the overall goals of the school and University.

We are seeking a Director of Administrative Operations who will provide strategic support for the school’s short-term and long-term projects. Serves in a leadership capacity on projects as assigned, by overseeing and/or managing projects from concept to implementation. Responsible for project planning, oversight, implementation, monitoring, and assessment.

Independently manages time-sensitive and high-priority administration and operational initiatives for the school and serves as a supervisor, coach, and mentor to the staff who are a direct and in-direct report. Promotes actions that maintain an environment that integrates diversity, differences, and fairness.

Specific Duties & Responsibilities

Business Administration (65%)

• Serve as a close advisor to the Sr. Associate Dean of Finance and Administration.

• Oversee a team of staff that will provide day-to-day financial, operational, and administrative support for identified areas within the school.

• Partner with functional areas within the school to develop, coordinate, standardize and emplace services and support for departments, centers, and programs to include the development and implementation of processes, procedures, workflows, and metrics to support the business and academic needs of each department, program, and center.

• Routinely monitor and evaluate the efficiency and effectiveness of service delivery and the quality of service.

• Responsible for developing, coordinating, and steering the training and development for new and existing departmental administrators that builds a culture of success. Ensures compliance with KSAS and JHU policies, procedures, and practice.

• Provide consultation and guidance to departmental administrators, as needed, in the day-to-day operations, strategic planning, and process improvement of a department, center, and /or program.

• Advocate for department, center, and program needs with school leadership. Works directly with the departmental leadership to develop a plan to cover business gaps as they occur.

• Meet regularly with departmental, center, and/or program leadership, to include Chairs, Directors, and faculty, to gather feedback on current service levels, policy and procedure concerns, and staff performance and training needs. Responsible for making recommendations to school leadership and partnering with functional areas on implementing changes as needed.

• Serve as a point of contact for operational inquiries across the School.

Project Management (30%)

• Conduct in-depth research and provide senior leadership with information and recommendations, as assigned.
  

• Identify and facilitate cross-functional workgroups to develop, deliver, operationalize, document and support projects and solutions. Lead and/or manage business improvement processes, and strategic initiatives. Work with other members of the dean’s office and administrative teams to integrate identified initiatives into organizational effectiveness efforts of the School.
  

• Represent the objectives, goals, vision, and strategy of the school in management meetings including those with senior leaders.

Additional Duties (5%)

• Lead bi-monthly administrators’ meetings. Solicit agenda items, and coordinate presentations from functional teams.
  

• Perform other duties as assigned.

Special Knowledge, Skills & Abilities

• Unquestionable integrity, strong work ethic and resiliency required.

• Excellent verbal and written communication skills with the ability to draft clear, concise professional reports and correspondence.

• Business process management and improvement experience is require