Dermatology Medical Assistant Lead

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Summary

The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.

Does this position require Patient Care? Yes

Essential Functions

-Assists in complex office-based procedures and provides clinical oversight for quality control programs.

-Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.

-Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.

-Foster a positive and collaborative team environment, promoting teamwork and professional growth.

-Coordinate patient flow, ensuring timely and efficient delivery of care.

-Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.

-Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.

-Assists with competency assessment for other MAs and provides input on performance evaluations.

 

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Certified Medical Assistant - Data Conversion - Various Issuers required

Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred

Experience
Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required

Knowledge, Skills and Abilities
- Strong leadership and team management skills.
- Comprehensive knowledge of medical terminology, procedures, and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens.
- Excellent interpersonal and communication skills, both written and verbal.
- Attention to detail and strong organizational abilities.
- Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.
- Knowledge of HIPAA and other privacy and security regulations.

DERMATOLOGY LEAD MA ADDENDEM

Behavioral Competencies:

                                         

• A strong leader who acts as a role model by daily setting a positive tone for all clinical activities. Provides clear direction in order to organize, inspire and motivate team members, fostering strong teamwork and a productive environment. Establishes daily communication huddles to organize and set the clinical pace for each day.

• Demonstrates the ability to manage stressful situations, conflicts, and quickly adapts to and champions changes.

• Bases decisions and actions on understanding the prospective of others; is a role model to others in service standards.

• Maintains ongoing good communication with nurse manager, and reports problems. Able to safeguard sensitive and confidential information.

• Responds to requests for change positively and openly that will improve practice conditions for physicians either by implementing such changes or by discussing them with the nurse manager.

• Participates in special projects as assigned by nurse manager, maintains flexibility regarding workload and the needs of the department. In partnership with nurse manager, identifies and implements ways to continuou