Operations & HR Manager

About ArtHaus Management

The expanded ArtHaus Management operating company is a wholly owned subsidiary of Arthaus Partners, purpose-built to manage and scale our vertically integrated residential platform. This role offers a rare opportunity to help shape the future of operations at a company on the verge of doubling its footprint, bringing structure, innovation, and excellence to a portfolio with significant near-term growth ahead. It’s an exciting moment to lead, build, and leave your mark.

About the role

ArtHaus is seeking a proactive and detail-oriented Operations & HR Manager to lead people operations and cross-functional business support across our centralized property management platform. This role is critical to ensuring that ArtHaus delivers a consistent, brand-aligned employee experience that scales with growth.

The Operations & HR Manager Manager will oversee HR administration, recruiting coordination, onboarding, training, compliance, and day-to-day operations support across our leasing, maintenance, resident service teams, and accounting teams. The ideal candidate is highly organized, process-driven, and passionate about building scalable systems that support people, performance, and culture.

Key Responsibilities

People Operations

• Own end-to-end HR administration, including employee onboarding, offboarding, recordkeeping, and performance tracking
• Partner with hiring managers to coordinate recruitment logistics, interview scheduling, and offer letter execution
• Manage HRIS data integrity, employee file compliance, and reporting
• Support the development and rollout of onboarding programs, job descriptions, and training materials aligned to ArtHaus' centralized operating model
• Maintain and refine policies related to benefits, paid time off, safety, and code of conduct in partnership with legal counsel
• Lead the development and administration of “ArtHaus University,” our internal training platform focused on onboarding, continuous learning, compliance education, and role-specific development for Leasing, Maintenance, and Resident Experience teams
• Create engaging, branded learning modules and cross-functional training paths that align with ArtHaus standards and centralized systems
• Support culture-building and engagement initiatives across field, centralized, and offshore teams to foster a strong sense of connection and mission
  
  

Operations Support

• Act as a liaison between frontline teams and the VP of Property Operations to ensure execution of SOPs and training protocols
• Support cross-functional process rollout and policy compliance across leasing, facilities, and resident service departments
• Maintain team rosters, role scopes, and department org charts; update regularly based on hiring and structural changes
• Coordinate technology access and systems onboarding for new hires (e.g., Yardi, EliseAI, Gmail, Slack, CRM)
• Research, evaluate, and help implement business systems that enhance team productivity and operational efficiency, with a focus on automation, AI tools, and integration across platforms
• Monitor system usage, adoption, and performance; partner with IT and department leads to identify gaps and training needs
• Assist with internal audits related to HR, facilities compliance, insurance documentation, and vendor onboarding
• Support preparation of internal communications, process documentation, and operational playbooks
  
  

Compliance & Recordkeeping

• Ensure full compliance with local, state, and federal employment laws (CA-focused)
• Maintain accurate documentation of training, employee certifications, and legal acknowledgments
• Coordinate with insurance brokers and legal to ensure timely completion of incident reporting, claims administration, and OSHA documentation
• Manage I-9, EEO, and ACA records in accordance with federal regulations
  
  

Qualifications

• 5+