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Sr. Director of Account Management and Analytics Advisor
SmartLight AnalyticsUnited States - Remote, United StatesRemotefull_timeVerifiedPosted 6 May 2025
About the role
Job Title: Sr. Director of Account Management and Analytics Advisor
Location: Remote/Hybrid
Department: Business Development and Client Relations
Reports To: Chief Strategy Officer
Job Summary:
We are seeking a highly skilled and experienced Sr. Director of Account Management and Analytics Advisor to work with large, self-insured employers, focusing on the delivery of high-quality healthcare data analytics solutions. The ideal candidate will have a strong background in healthcare analytics and a proven ability to translate complex, data-driven insights into actionable strategies and clear, digestible content for both analytical and non-analytical stakeholders. This role will involve leading client relationships, managing internal resources toward timely deliverables, and ensuring the effective utilization of analytics to drive value and client satisfaction.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Key Responsibilities:
Account Management:
Location: Remote/Hybrid
Department: Business Development and Client Relations
Reports To: Chief Strategy Officer
Job Summary:
We are seeking a highly skilled and experienced Sr. Director of Account Management and Analytics Advisor to work with large, self-insured employers, focusing on the delivery of high-quality healthcare data analytics solutions. The ideal candidate will have a strong background in healthcare analytics and a proven ability to translate complex, data-driven insights into actionable strategies and clear, digestible content for both analytical and non-analytical stakeholders. This role will involve leading client relationships, managing internal resources toward timely deliverables, and ensuring the effective utilization of analytics to drive value and client satisfaction.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Key Responsibilities:
Account Management:
- Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships.
- Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs.
- Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills.
- Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction.
- Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients.
- Become fluent in healthcare claims data as relevant to Company’s specific use case.
- Nurture client relationships from infancy and throughout business relationship, including managing implementation process as needed.
- Collaborate with new clients and their respective carrier(s)/data warehouse/PBM/other external constituents on all necessary documentation and other items in order to intake high-quality claims and health Plan data.
- Utilize advanced analytics tools and techniques to create insights that inform decision-making, cost-saving strategies, and enhanced plan management.
- Collaborate with internal teams to ensure the timely and successful delivery of data analytics solutions and insights.
- Review client feedback and performance metrics to ensure solutions meet or exceed expectations.
- Identify business enhancement opportunities that align with client needs and objectives.
- Partner with the sales and solutions teams to develop strategic plans that address client goals.
- Plan and lead client update presentations as well as ad hoc client meetings and written communications.
- Assist the team in developing marketing initiatives, increasing business success, and enhancing sales.
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