Supervisor, Onsite Lab Operations Support

In this role, you will report to the site services manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Salary Range: $89,000 - $92,700

Shift: Monday - Friday, 7:30 am - 3:30 pm

Location: South San Francisco, CA

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.

• Recognition: Celebrate your peers and earn points to redeem for gifts and products 

What we’re looking for  

• Education: High School Diploma Required; Associate's degree or undergraduate degree preferred

• Experience: 2+ years of experience in customer services/purchasing/or account management

• Collaboration Tool: Microsoft Teams experience   

• Reliable form of transportation

• Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.

• May be assigned to other accounts required

• Knowledge of Information Access and ERP Systems; intermediate Microsoft Office

• Previous experience managing associates is preferred

• Excellent customer service skills; display a professional can do attitude

• Basic purchasing and inventory knowledge

• High regard for safety, quality and adherence to protocols, policies and procedures

• Must be flexible, adaptable, and multi-task oriented

• Ability to self-manage and self-motivate; forward thinking

• Proficient in trouble shooting

• Forklift Certification a plus

• Spill containment , IATA, DOT, IMDG and Hazwoper training a plus

• GMP and GLP training a plus

• CPR training and OSHA Right to Know preferred

• Inside sales experience and cross referencing skills a plus

How you will thrive and create an impact  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

Demonstrate passion and focus for leading teams

• Ownership of day-to-day team management including engaging direction and providing accountability of team’s daily performance through timely and relevant feedback

• Training and developing the team by providing growth opportunities for associates within the VWR framework

• Establishes an inspired team culture by creating positive experiences for all associates with the goal of increasing retention and minimizing turnover

• Ensures team complies with customer requirements and adheres to VWR site service guidelines 

Deliver enthusiastic customer service

• Act as a primary point of contact onsite for all VWR service activities delivered by your team

• Lead regular team meetings and participate in and contribute to customer discussions

• Evaluate ongoing team performance against the scope of work (SOW) and service level agreement (SLA) requirements.  Manage customer feedback to implement changes/expansions of service with your team

Achieve operational excellence

• Coach and motivate your team to meet/exceed performance goals

• Share accountability for site KPI’s in the areas of Service, Cost, and People

• Identify, create, and implement value-added solutions to the VWR team to drive efficiencies and operational improvements

• Recognize, suggest, and implement additional service opportunities on site to meet Business Development goals