Collections Manager - Enterprise Collections

About Quench Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000+ customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.  About Culligan Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information

Overview

• Are you an experienced and proactive leader in collections looking to make a significant impact? Reporting directly to the VP of Direct Collections, this pivotal leadership role oversees collections operations, drives strategies to manage new and aged debt portfolios, and leads a high-performing team. Expertise in Salesforce and Excel is critical for success in this position.


• As a key contributor to the organization, you’ll have the opportunity to collaborate with internal teams, streamline processes, and play a direct role in shaping the company’s financial performance. If you’re ready to lead, innovate, and drive meaningful change, we encourage you to apply!

Responsibilities

• Lead and manage collections processes to ensure the timely and effective recovery of outstanding debts.
• Develop and implement collection strategies to maximize recovery rates and minimize bad debt losses.
• Oversee relationships with third-party collections agencies, ensuring optimal performance and compliance.
• Manage the bankruptcy process, ensuring adherence to regulations and efficiency.
• Investigate credit risk in customers and suppliers, advising on credit applications and risk mitigation strategies.
• Design and refine processes to improve cash flow and optimize receivables management.
• Monitor and negotiate overdue accounts using exceptional communication and negotiation skills.
• Analyze credit and collections data, identifying trends and opportunities for process improvements.
• Ensure compliance with internal policies, industry standards, and regulatory requirements related to collections activities.

Requirements

• 5+ years of collections experience, with a proven track record in managing both new and aged debt portfolios.
• 2+ years of leadership experience, with demonstrated success in leading, mentoring, and developing direct reports.
• Knowledge of credit and collections processes, including risk investigation and debt recovery strategies.
• Hands-on experience managing third-party collections agencies and driving performance optimization.
• Proficiency in Salesforce and Excel, with the ability to analyze data and enhance collection operations.
• Analytical skills to identify trends and make data-driven recommendations.
• Communication and negotiation abilities to work effectively with internal stakeholders and external partners.
• Proven ability to meet project goals and manage personnel and budgets effectively.

Benefits

• Medical
• Dental
• Vision
• Life insurance 
• Disability
• 401(k)
• Paid time off
• Parental leave
• Additional voluntary benefits

Quench offers salary, commission,  benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment