Strategic Account Manager

Overview

The Strategic Account Manager is responsible for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products. The Strategic Account Manager is also accountable for client renewal and retention results.

Responsibilities

• From inception through the life of the contract, maintains and grows strategic client relationships on assigned accounts.
• Actively identifies and pursues potential expanded sales.
• Drives growth of all products and services for clients in their portfolio.
• Consistently advises client on opportunities to further leverage Origami, including new features and functionality introduced with Origami product releases.
• Drives new business through referrals from existing clients.
• Works closely with service colleagues on assigned accounts to develop relationships, communication plans, growth strategies, and ensure client success and satisfaction.
• Completes contract renewals and applicable true ups on or before expiration dates with current target increase.
• Ensures client product and services feedback is prioritized and rapidly resolved.
• Works with Services colleagues to implement any necessary Client Satisfaction Improvement Plans.
• Presents and negotiates pricing & SOW for change orders / expanded scope to client.
• Manages SOW execution (signature) and procurement processes.
• Engages appropriate colleagues for sales, service, advisory, innovation and co-marketing requirements.
• Manages invoices.
• Manages the ongoing support budget where applicable, including hours erosion and the true-up processes services.
• Maintains all client-specific data in Salesforce, including but not limited to contacts, opportunities, true-ups, satisfaction improvement plans, renewals, and other ad-hoc information as defined by management.
• Acts as a mentor to less experienced Origami colleagues.
• Assists with the training and onboarding of new Origami colleagues.

Qualifications

• 8+ years’ experience in a client-facing professional services role
• Bachelor’s Degree in a Computer Science or business-related field
• Experience in insurance and IT or the Insurtech industries preferred
• Salesforce experience preferred

 

Benefits

• Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
• Paid Time Off – Flexible options plus 10 paid company holidays where available**
• All full-time positions are hybrid, with many eligible to be completely remote
• Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
• Generous family leave options—including adoption and foster care placements
• Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
• Retirement Savings – 401(k) with company match up to 4%
• Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
• Education Assistance Program – to help colleagues pursue industry/role-specific certifications
• Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
• Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage

**Flexible PTO not available in California or the UK

Who We Are

Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem — from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver our risk management and insurance core system solutions from a cloud-based platform that is highly configurable, completely scalable, and accessible via web browser and mobile app. 

 

Dais Technology, a subsidiary of Origami Risk, provides a no-code platform that revolutionizes insurance product creation for MGAs, insurers, and reinsurers. Dais’ event-based architecture enables AI-driven bundling, automation, and real-time deployment. 

 

Solutions from Origami Risk and Dais Technology are backed by a best-in-class service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing, implementing, and supporting our risk management, safety, compliance, and insurance core system technology solutions. 

 

Origami Risk