Customer Success Representative

Customer Success Representative

Reporting to: Director of Sales

Location: Remote role based in Slovak Republic

 

We’ve been pioneering embedded finance since 2007 and over the years, we’ve worked in partnership with banks, SaaS providers, payment processors, checkout providers, and even the UK government – providing all they need to offer easy and frictionless revenue-based finance solutions to their SME customers through our API-powered funding platform.

We are in a very exciting period of growth, both within the UK and internationally, with teams based in London, Nottingham, USA and Scandinavia. As we continue to grow we are looking for talented and ambitious individuals to join us to reshape business finance.

We are proud to have been included in The Sunday Times Hiscox Tech Track 100 as one of the 100 fastest growing FinTechs in the UK for two years running.

 

Who we are

 

We manage our partnership with Global Payments s.r.o. in the Czech Republic and Slovakia. Together we provide Flexible financing to merchants both in the Czech Republic (Flexibilní financování - půjčte si a splácejte přes terminál (globalpayments.cz) and Slovakia (Flexibilné financovanie (globalpayments.sk). We are now looking for a Customer Success Representative to join us on this journey. 

 

Who are you?

 

As a Customer Success Representative, you will join an established sales team working in a fun, energetic and collaborative environment. Quite simply, you will assist businesses owners through the process of accessing our unique funding solution so that they can grow their business.

 

Responsibilities

 

• Take inbound enquiries or reach out to leads inquiring about business funding
• Place a high volume of outbound calls daily to leads and customers
• Convert leads into customers in line with conversion targets
• Meet or exceed sales KPI targets
• Effectively manage your own sales pipeline to maximise the number of sales and conversion
• Manage your time efficiently to maximise the amount of time on the phone
• Genuinely care about every customer & help them achieve their dreams by showing them how our funding solutions can work
• Follow honed, successful established sales processes to close deals, but still room to be you
• Process leads and customers from a variety of sources
• Help customers achieve their dreams by showing them how a BCA can enable this
• Handle objections and challenges with positivity and resilience
• Provide outstanding customer service with every customer interaction
• Listen and be creative in ensuring we get as many customers served as possible
• Collaborate with other departments to make customer journey as frictionless as possible
• Demonstrate Liberis values: to be open, interested, proactive and bright

 

What we think you need?

 

• Native speaking in Slovakian language, Czech will do good as well!
• Drive, desire and proven ability to work hard daily with minimum direct supervision
• Previous success in the following areas:
  • High volume of daily B2C sales
  • High volume of outbound calls
• Understanding of consumer lending or acquiring products
• Experience of using an established sales process
• Development of own sales skill and ability
• Ability to close deals against objections
• Managing own fast cycle sales pipeline in CRM
• Consistency as a top performer against sales team KPI metrics
• Ability to overcome challenging customer expectations and objections
• Natural influencing ability
• Ability to thrive under pressure

 

 

What happens next?

 

A lot of businesses talk about the importance of diversity and inclusion, at Liberis we want to make sure that we’re genuinely fostering a highly inclusive culture that not only welcomes diversity, but celebrates it. Our commitment is not just surface level. We’re on a mission to create a safe space where everyone and anyone, regardless of their background, can thrive. 

 

It’s not just the right thing to do. We also recognise that diverse teams perform better because we have so much to learn from one another. We think that’s pretty cool, and if you do to then you’re in the right place.  

 

We have a hive of activity happening around the business to make sure we’re always p