Jr Relationship Manager (North Carolina)

RoleThis Junior Relationship Manager proactively cultivates strong relationships with IPM clients and acts as their chief advocate within StarCompliance. They are responsible for managing the client operating environment required to grow the existing StarCompliance business by selling new products and services or increases the usage of our product within the firm. The Junior Relationship Manger will report directly to the Director, Incident and Policy Management Solutions. The position requires strong, effective communication skills, attention to detail, and a motivation to drive revenue.  Communicating accurate, concise, and clear information in both verbal and written formats is essential.  Strong new business acumen is imperative. 

Responsibilities

• Establish and maintain strong relationships with existing clients and long-term profitability of StarCompliance accounts
• Using the CRM and support ticketing systems, maintain detailed history of activities and satisfaction level for each relationship
• Cultivate strategic business relationships with both end users and top level executives within each company
• Identify and coordinate innovative solutions to address clients' strategic challenges while growing existing account revenue

Mandatory Skills, Knowledge or Experience

• College Degree
• Highly structured, organized and attentive to detail
• Ability to interact in a professional manner at all levels, both internally and externally
• Excellent verbal, presentation and written communications skills
• Ability to identify new business opportunities and adeptly manage the sales process
• Highly structured, organized and attentive to detail
• Ability to see open issues to resolution

Transferable Skills, Knowledge or Experience

• Minimum of two years of experience in relationship management and/or sales
• Proven negotiation skills
• Familiarity with software web applications and product workflows
• Proficient in Microsoft Office programs
• Experienced in Salesforce CRM application
• Ability to manage multiple deliverable deadlines in parallel

Integrity and Ethics·       All StarCompliance employees are expected to commit to a high standard of personal integrity and carry out their responsibilities in an ethical manner. 
StarCompliance Background Checks
All positions require pre-employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information.  To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks.  

Equal Opportunity Employer Statement
We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws.
This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.