WIC Outreach/Retention Supervisor

POSITION SUMMARY

The WIC Outreach/Retention Supervisor is responsible for planning, implementing, and evaluating outreach and promotion activities for Adelante Healthcare WIC. Primarily responsible for the management of retention specialist, remote staff, outreach staff, and quality assurance. Utilize internal reports to retain eligible participants that are not currently participating on the WIC program.

EXPECTATIONS

Every Adelante employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism and competence.

OUR CORE VALUES

• Excellence
• Integrity
• Sustainability
• Respect
• Compassion
• Learning

ESSENTIAL SKILLS AND EXPERIENCE

• Bilingual (Spanish/English) preferred
• Four (4) year college degree in Nutrition or Education preferred AND three (3) years’ experience in clinical or community nutrition program support, including greater than two (2) years’ experience in staff supervision
• High school diploma or GED from an accredited institution
• Strong familiarity with the Valley
• Knowledge and experience in working with people of various cultures and social status
• Exceptional interpersonal skills and a love for interacting with people
• Demonstrated strong organizational skills and ability to prioritize and multi-task
• Ability to work some evenings and weekends
• Valid AZ driver’s license and current insurance
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job related selection or promotional criteria.

POSITION REPONSIBILITIES/ESSENTIAL

• Provide orientation and training for remote staff. Provide staffing for vacant positions as needed. When no other coverage is available, provide personal coverage
• Assign work tasks, assure coverage for breaks, meals, meeting, absences, and coordinate vacation scheduling

• Develop, implement, and monitor outreach efforts as per AZ WIC policy and procedures.
• Establish and develop relationships with local businesses, apartment complexes, churches, resource centers, service clubs, nonprofits, etc. in the assigned communities.
• Attend community events, classes and presentations as needed to engage with the target population to build trust and encourage engagement.
• Prepare and/or reproduce reports, forms, correspondence, and other material as generated by leadership.
• Collaborate and work in partnership internally with Adelante Marketing team.
• Document outreach and retention activities on a timely manner, uses data to help with internal process.
• Explain the WIC program, the eligible population, income qualifications, and services provided such as referrals to Adelante Healthcare, nutrition education, community resources, nutritious foods, and breastfeeding.
• Plan and implement WIC outreach and promotion programs using evidence-based recomm