Patient Service Rep for Carondelet Cardio East

500.00 sign on bonus for new hires!

 

Summary: A non-exempt medical office position responsible for front office processes in the physician practice  

Essential Job Responsibilities:   

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.  
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.  
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.  
• Greeting patients entering the physician practice.  
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary.  
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.   
• Assists in checking out patients and assists them with referral processing and scheduling process  
• Collects co-pays and posts charges.  
• Charge entry and patient balance processing.    
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.  
• Explain and enroll patients in the patient portal.  
• Additional responsibilities as needed.  

Education: High school diploma/GED or equivalent working knowledge. 

Experience: One year customer service experience, preferably in a hospital or physician office setting.