Service Contract Associate

 

Zurich North America is hiring multiple Service Contract Associate's to join our Vehicle Service Contract team! We are open to hiring talent for various virtual positions to work a shift between the hours of 7am – 8pm Pacific Standard Time.  

 

With direct supervision, investigates, evaluates, and concludes low exposure, low complexity, mechanical breakdown claims by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Determines causes of failures and reviews specific contract language to apply applicable coverage for loss. Provides technical support to external sales staff and communicates primarily with service shops, dealership personnel, and claimants to gather information and resolve claims.

 

Service Contract Associates are responsible for a variety of tasks:

 

• Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims.

• Determine applicable contractual coverage and most appropriate replacement/repair solution.

• Work to have a timely resolution to claims by negotiating costs and labor hours associated.

• Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.

 

Basic Qualifications:

 

• High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair area
  OR

• Bachelor’s Degree and 1 or more years of experience in the Automotive Repair area
  OR

• Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair area
  AND

• Customer service experience

• Experience with Microsoft Office
   

Preferred Qualifications:

 

• Experience in auto industry areas of service repair, auto technology, parts department, machinist, powersports technician, service management or service advisor

• Strong communication and negotiation skills

• Ability to multi-task

• Organization and time management skills

• Experience with collaboration and working across work groups

• ASE

 

 

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. The hourly range provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. Compensation may exceed the hourly rate listed based on the evaluation of skillset and experience. For additional information about our Total Rewards, click here. Other rewards may include short term incentive bonuses and merit increases. The starting hourly range for this position based on the following location is $21.49 - 25.00.

 

 

 

 

 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

 

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

 

A future with Zurich. What can go right when you apply at Zurich?

 

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more t