Vice President | Product Manager - Service Product Manager

If you are passionate about leveraging modern technology to create innovative solutions and drive customer success, you have found the right team.

 

As a Product Manager within the Service Product Group, in View Accounts Customers and Accounts team, you will be a pivotal leader in shaping the future of product innovation. You will bridge the gap between technologies and user needs, driving value for customers, and guiding successful product launches. You will be responsible for developing profitable products that provide customer value, ensuring top-tier client experiences, and collaborating closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

 

Job responsibilities

• Conduct research and industry-specific trends to identify product opportunities and define product strategy

• Develop and communicate a compelling product vision, define the Minimal Viable Product (MVP), and deliver product increments using Agile best practices

• Work with data scientists, engineers, analysts, and software developers to guide the development of solutions that align with business goals

• Drive product adoption by delivering compelling pitches to financial executives and guide complex, multi-month pilot programs

• Manage a product roadmap that clearly maps future releases to long-term product strategy and ensure compliance with required standards and best practices

• Develop product strategies and product visions that delivers value to customers

• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition

• Build framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

 

Required qualifications, skills, and capabilities

• 12+ years of product management experience, or 8+ years of equivalent experience in a relevant domain

• Advanced knowledge of the product development life cycle, design, and data analytics and able to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Technical Acumen: Strong grasp of data science and machine learning principles, and robust understanding of AI technologies

• Strategic Thinking: Able to align product strategies with overall business goals while identifying opportunities for growth 

• Effective communication with both technical and non-technical stakeholders

• Agile Methodologies: Familiarity with agile practices for iterative development and rapid prototyping

• Collaboration in Matrixed Organization: Experience delivering enterprise products at scale and managing product solutions with multiple cross-functional stakeholders

This role is not eligible for visa sponsorship or relocation assistance

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gen