Sr Associate IS Lab Benchtop Analyst – Research Informatics

Career Category

Information Systems

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Sr Associate IS Lab Benchtop Analyst – Research Informatics

What you will do

Let’s do this. Let’s change the world. In this vital role based at our site in South San Francisco you will proactively support a wide range of technology and infrastructure needs for our scientific staff. As a key member of the Research Benchtop Services team, you will be responsible for deploying, managing, and maintaining lab systems, instrument controllers, and IT infrastructure that support Amgen’s research and business operations.

This role requires technical expertise in system administration, networking, cloud platforms, and automation, as well as strong customer focus and collaboration skills to work effectively with Business users, Researchers, and Amgen’s shared infrastructure teams.

Your Key Responsibilities

Technical Support & System Management

• Deploy, Configure & Maintain Lab Systems: Set up and manage benchtop computing systems and instrument controllers, ensuring optimal performance and uptime.

• Operating Systems & Endpoint Management: Maintain Microsoft Windows and RedHat Linux systems, ensuring proper configuration, security, and compliance.

• Data Protection & Backup Management: Implement and manage OS backup, archival, and data protection solutions to ensure data integrity and security.

• Work in various projects, research and deploy new tools, develop, update and maintain documentation.

Networking & Cloud Infrastructure

• Network Administration: Support basic networking functions, including IP configuration, subnets, and network troubleshooting for benchtop systems.

• Cloud Platform Management: Work with AWS (EC2, S3, Glacier) and Azure to support cloud-based workflows and infrastructure needs.

• Scripting & Automation: Develop and deploy automation scripts to enhance system performance, streamline deployment, and improve operational efficiency.

User Support & Collaboration

• End-User Support & Troubleshooting: Act as a technical liaison, responding to and resolving end-user requests, system issues, and break/fix incidents.

• Cross-Functional Collaboration: Work directly with business users, Technology teams, and Amgen’s shared infrastructure team (systems, network, and database architects) to provide behind-the-scenes technical solutions.

• Project Management: Manage and participate in multiple Technology projects, ensuring alignment with business needs, security requirements, and corporate goals.

• Strategy & Process Improvement: Contribute to the development of new Technology strategies, designs, and processes to enhance the benchtop support domain.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications.

Basic Qualifications:

Master’s degree

OR

Bachelor’s degree and 2 years of Information Systems, Computer Science, or Engineering experience

Or

Associate’s degree and 6 years of Information Systems, Computer Science, or Engineering experience

Or

High school diploma / GED and 8 years of Information Systems, Computer Science, or Engineering experience

Preferred Qualifications:

Customer Focus & Support

• Strong customer focus with the ability to work closely with customers to manage and resolve Technology tickets in alignment with expectations.

• Demonstrated experience providing Technology support in a Life Sciences, Pharmaceutical, Biotech, or equivalent industry.

Technical Expertise

• Operating Systems