Registered Nurse (RN) – Clinical Triage & Inbox Management

Employment Type: Full-Time, 40 hours / week
Compensation: $80,000 per year (exempt from overtime)
Location: Remote (United States)
Reports To: Clinical Manager, Practice Administration

Work Schedule (Required)

• Monday–Friday
  
  
• Three fixed shifts available:
  
  
• 6:00 AM PST – 2:30PM PST
  
  
• 7:00AM PST - 3:30PM PST
  
• 8:00 AM PST – 4:30 PM PST
  
  
• Ability to consistently work one of the above shifts is required
  
  

Role Summary

The Registered Nurse (RN) will provide clinical triage, EHR inbox management, patient education, and care coordination in a high-volume virtual women’s health practice. This role requires independent clinical judgment, strong protocol adherence, and deep experience in women’s health, particularly care for women in midlife.

Core Responsibilities

• Manage and triage the EHR inbox for a high-volume patient population
  
  
• Perform clinical triage to assess patient symptoms, concerns, and urgency
  
  
• Apply clinical protocols and practice guidelines to patient questions and care decisions
  
  
• Create and implement clinical practice guidelines in support of RN scope of practice
  
  
• Provide patient education related to medication administration, treatment plans, and general clinical questions
  
  
• Assess clinical concerns and determine whether resolution is appropriate via protocol or requires provider evaluation
  
  
• Review laboratory results and diagnostic imaging and identify abnormal findings requiring provider review, including coverage providers when the ordering provider is unavailable
  
  
• Coordinate care with external partners, including pharmacies and referral sites (e.g., attaching documentation, following up on prescriptions)
  
  
• Escalate cases to RN visits or MD/NP visits when clinically indicated
  
  
• Document all patient interactions and clinical decisions accurately and thoroughly in the electronic health record (EHR)
  
  
• Maintain current knowledge of all Midi/IWC clinical protocols, policies, and workflows relevant to the RN role
  
  
• Deliver timely, high-quality, patient-centered care in a virtual clinical environment
  
  
• Perform other duties as assigned
  
  
• Maintain active, unrestricted, and unencumbered Registered Nurse licensure in all U.S. states
  
  

Required Qualifications (Applicants Must Meet All)

• Active Registered Nurse (RN) license in good standing, with licensure in at least one (1) of the following states - CA, IL, MN, NY) and an active multi-state RN license through the Nurse Licensure Compact (NLC)
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• Bachelor of Science in Nursing (BSN)
  
  
• Minimum of 5+ years of triage nursing experience
  
  
• Minimum of 5+ years of women’s health clinical experience, with a focus on care for women in midlife
  
  
  • Examples: Gynecology, Primary Care, Internal Medicine
    
    
• Minimum of 5+ years managing high-volume patient care, defined as 100+ case escalations per week
  
  
  • Preferred experience as a Family Practice phone triage nurse, Urgent Care or Emergency department triage nurse, or Gynecology office phone triage nurse
    
    
• Ability to work full-time during one of the required shifts listed above
  
  

Strongly Preferred Qualifications

• 50-state RN licensure
  
  
• Experience developing clinical practice guidelines and protocols
  
  
• Emergency Department or Urgent Care experience
  
  
• Telemedicine or virtual