Jobs and Careers

Customer Technical Support

Monroeville, United Statesfull_timeVerifiedPosted 9 Jan 2025

About the role

Compunetix is a leading manufacturer of sophisticated electronics, delivering the communication industry’s largest worldwide deployment of digital collaboration platforms. We’re the leading developer of converged VoIP, voice, video and data collaboration and conferencing applications. We deliver the right solution every time and achieve continued growth by maintaining a dedication to reliability, dependability and quality of service. COMPUNETIX CONTINUES TO GROW AND INNOVATE. **As a condition of employment, candidates MUST be a US Citizen. A US security clearance may or may not be required for this position, therefore applicants must be clearable.** We are currently seeking someone in Customer Technical Support to provide helpdesk support to customers and assist with Mission Voice Platform software and hardware problems. Responsibilities:

Provide helpdesk support to customers
Assist with Mission Voice Platform Software and hardware problems
Utilize and manage customer service software to maintain customer issue database
Work with Engineering teams as needed to help resolve customer issues

Requirements:

BS Computer Science, Information Science or another technical discipline
1 -5 years’ work experience working directly with the customer, resolving technical issues
General Computer and Networking Knowledge
Familiarity with working on Microsoft and Linux Operating systems
Good customer communication, trouble shooting and problem solving skills
Excellent verbal and written communication skills

We offer competitive wages and an excellent benefits package. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.