Sr. Forward Deployed Engineer

Description

Deep Sync is the industry leader in deterministic identity and AI-powered data solutions. Leveraging our 35-year foundation of compiling direct mail-grade datasets, Deep Sync develops data-first technologies that power marketing, measurement, AI, and business intelligence for agencies and brands with our fully deterministic identity graph, privacy-first audiences, comprehensive data solutions, and integrations with leading platforms and cloud providers.

Position Overview

The Sr. Forward Deployed Engineer will serve as a key technical and strategic leader within Deep Sync’s Client Services and Go-To-Market organization. This individual will lead technical solution planning and execution across enterprise customer engagements while acting as a trusted advisor to clients, prospects, and strategic technology partners.

This role blends hands-on scoping technical execution, customer engagement, and solution architecture.. The ideal candidate combines deep expertise across data ecosystems, identity resolution, data collaboration, AI-driven technologies, cloud environments, and enterprise integrations with the ability to translate complex technical concepts into meaningful business outcomes.

This leader will partner closely with Sales during pre-sales engagements, support Customer Success throughout implementation and expansion efforts, collaborate with Product and Engineering teams to solve complex customer challenges, and help establish scalable processes and technical best practices across the organization.

Deep Sync operates with a startup mentality and a highly collaborative culture. We are seeking a leader who is equally comfortable operating as an individual contributor and as a team member — someone who leads from the front, remains close to the work, and sets the standard for technical excellence, customer engagement, and execution.

The ideal candidate thrives in fast-moving, high-growth environments and is comfortable operating both strategically and hands-on.

Key Responsibilities

Technical Leadership & Client Engagement

• Support enterprise customer implementations, integrations, and technical solution delivery
• Serve as a senior technical advisor to enterprise customers, prospects, and strategic partners
• Lead technical discovery sessions to assess customer infrastructure, identity workflows, data environments, AI initiatives, and integration requirements
• Design and present technical solution strategies, implementation plans, architecture recommendations, and project roadmaps aligned to customer goals
• Build and maintain strong relationships with senior technical stakeholders across enterprise organizations
• Support executive-level customer conversations by translating technical capabilities into business value and strategic outcomes

Solution Architecture & Technical Delivery

• Support and oversee Proof of Concept (POC) initiatives, technical evaluations, and implementation planning
• Guide solution architecture across cloud, warehouse, identity, clean room, AI, and enterprise data ecosystems
• Collaborate closely with Product and Engineering teams to align customer requirements with platform capabilities and future roadmap opportunities
• Support integrations involving APIs, cloud platforms, ETL pipelines, identity resolution workflows, data onboarding, and warehouse environments
• Create and improve technical documentation, implementation guides, integration specifications, architecture diagrams, technical templates, and operational playbooks
• Troubleshoot complex technical challenges and manage escalations in partnership with internal teams

Cross-Functional Partnership & Revenue Enablement

• Partner closely with Sales teams throughout the pre-sales process to support enterprise opportunities, technical validation, and solution positioning
• Collaborate with Customer Success to accelerate customer adoption, expansion, and long-term platform utilization
• Identify opportunities to expand customer usage and improve overall customer satisfaction and retention
• Assist with RFPs, technical questionnaires, security reviews, and customer implementation discussions
• Collaborate with strategic cloud and technology partners to support joint customer initiatives and integrations
• Participate in customer meetings, industry conferences, and partner engagements as needed

Team Leadership & Operational Excellence

• Lead by example through hands-on participation in customer engagements, technical discovery, solution architecture, escalations, and implementation planning
• Establish scalabl