Customer Success Manager

*This is a remote position supporting our OC/LA market*

About Booster

At Booster we’re on a mission to accelerate the transition to clean, environmentally friendly, cost effective energy by creating the first fuel agnostic energy supply chain. We believe the adoption of alternative energies is slow because of access and we’ve begun to change that with our disruptive new supply platform. By delivering the right fuel to the right vehicle at the right time we create efficiency across the entire energy process. We’ve successfully applied this model to fossil fuels reducing carbon emissions by 1.1 lbs of CO₂ emissions with each delivery. Bio and alternative fuels are next. We’re the catalyst to better energy for you, your community and our planet.

About the Role

Booster is growing rapidly and  looking for versatile players who will thrive in a dynamic, tech-enabled operations environment. We’re specifically looking for a Customer Success Manager who will be responsible for a portfolio of Booster customers. In this role, you will provide end-to-end support, ensuring success of assigned customer accounts from Onboarding and Implementation through the lifetime of their service with Booster. You will work closely with Sales, Operations, and other teams within Booster to deliver consistently excellent customer experiences. 

The ideal candidate is customer-first in their approach, uses analytical skills to identify and solve problems, is thorough in their communications to external and internal customers alike, and demonstrates a high degree of ownership and accountability at all times.

As a member of the Customer Success team, primary objectives include ensuring timely and thorough onboarding and launch of new accounts, maintaining the customer relationship to drive retention and growth, as well as profitability of your portfolio. The team is dedicated to ensuring our customers' success and satisfaction at every step. We are a dynamic group of problem-solvers who thrive in a fast-paced, tech-enabled environment. This is your chance to be part of an organization that is disrupting how companies in America energize their vehicles.

What You Will Be Doing

• Own a portfolio of Booster customer sites and ensure highest level of customer satisfaction
• Oversee seamless Onboarding and timely Implementation and Launch of new customers/sites
• Enable customers to utilize Booster Customer Portal to manage self-service account features, reporting and insights to manage their fleets
• Attend cross-functional market-level operations meetings as a voice of the customer to coordinate implementation and launch readiness, monitor and report on service trends and ensure closed-loop resolution of customer-related issues and requests with Ops, Sales, Policy and other internal stakeholders.
• Use HubSpot to capture customer related activities and communications, as well as, drive customer-related issues and requests to complete resolution via ticketing systems.
• Manage portfolio to optimize overall performance by determining the highest priorities and appropriate trade-offs
• Proactively engage with customers to address performance of shared objectives, opportunities to optimize service, and to source actionable feedback to inform continuous improvement of Booster service and offerings.
• Identify and implement process improvement initiatives, to enhance the performance of the Customer team and how we collaborate with customers and partner teams across Booster.
• Collaborate with various internal stakeholders within the organization (Operations, Product & Engineering, Sales, Finance, etc.) to drive company goals and portfolio targets for customers

We Are Looking For Someone Who Has:

• 3-5 years of experience in Customer Success/Account Management within a relevant fast-paced environment
• Proven track record of implementing, retaining and growing customers
• Passionate about achieving individual and team success. Self-driven, motivated and results oriented.
• Strong operations and/or detailed account management experience (comfortable diving into the details)
• Adaptable, entrepreneurial, and a persistent go-getter
• Strong organization, data analytics and time management skills
• High integrity, ethics, and team-building abilities
• Start-up experience a plus

Base Salary Range: $70,000 - $78,000 DOE 

Bonus Range: $42,000 - $50,000 DOE, Plus company equity

About Our Benefits

• Keep Everyone Healthy.  We know that you work to take care of your loved ones.  That’s why we offer benefits th