Supervisor of Patient Access- Full Time-Days

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Emergency Department Registration

Job Family

Management

Work Shift

Variable (United States of America)

Summary

Supervises and coordinates the planning, organizing, directing, and controlling of the daily operations of patient access areas. Helps provide guidance for quality performance and the importance of data integrity. Coordinates staff development with departmental education coordinator and preceptors. Ensure compliance with all Joint Commission, CMS, and other governmental standards for Patient Access Processing.5 years supervisor experience or its equivalent within a hospital or medical office setting required. Medical Terminology. Must type 45 words per minute. Ability to coordinate staffing and other supervisory activities required. Ability to work unsupervised. Proficient in MS Office applications required. Critical thinking skills and ability to problem solve and multi-task required. Must be multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System. Knowledge of insurance and collection of payments required. Excellent verbal and written communication skills are required. Demonstrated customer service skills to a variety of customers from different cultural and economic backgrounds preferred. Ability to maintain current knowledge in all applications requires ability to maintain skill set in all registration applications, functions, and responsibilities.Must be able to communicate orally, see, and hear to collect information. Must have dexterity to operate office equipment. The incumbent is subject to eyestrain due to the many hours spent looking at a computer screen. Job requires sitting or standing in intervals for long periods of time. The noise level is low to moderate. Answers telephone calls, uses personal computer, and other business machines extensively. Bends, reaches pushes and pulls file drawers to file records and reports. Must be able to transport patients and assist with baggage. Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.

Required Licenses and Certifications

Certified Healthcare Access Associate (CHAA) - National Association Healthcare Access Management

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity