Chat Specialist (Hybrid Work Schedule)

Customer Service – Chat Specialist

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
 
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
 
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As a Chat Specialist (internally known as a Parts Expert), you will take pride in solving the world’s greatest problems, one part at a time! You’ll utilize various online channels including online chat, text messaging, app messaging, and email to help us deliver top-notch customer service. While no previous commercial kitchen equipment knowledge is required, the desire to go the extra mile to delight our customers is!

A Typical Day

• Perform account maintenance, conduct parts research, and deliver general customer support.
• Provide fast, accurate, friendly support to customers who contact us through web chat, app messaging, text message, and email.
• Multitasking several chats with customers (averaging 100 chats per day).
• Assist all customers with parts identification, order status, and everything in between!
• Working with a variety of different customers from your local Subway restaurant to a service provider across the country.

To Land This Opportunity

• You have at least 1 year of experience in a customer service role (online or chat experience is a bonus!)
• You’re an all-star communicator and are proficient in both written and verbal English (Spanish is a plus!)
• You take pride in your top-notch conflict resolution skills and pay close attention to every detail.
• You know MS Office; you may not be a master but you’re on your way.
• You exhibit stellar multitasking skills and can hold 2-