Director, Digital Product Management – Debit Program PMO

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Our organization:

Global Merchant & Network Services – Product

The Global Merchant & Network Services Product team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

The Network Product & Enablement team with GMNS Product is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.

About the Role

Reporting to the VP, Debit Acquiring Product, the Director, Debit Program PMO will provide enterprise-level PMO leadership to drive the development and adoption of new Debit network and acquiring functionality. This role is accountable for delivery excellence, governance, and execution discipline across one of the most complex, multi-year, cross-enterprise transformation programs within GMNS.

This leader will set the PMO strategy and operating model, oversee a team of PMO leaders, and act as a critical partner to senior stakeholders across Product, Technology, Network, Operations, Risk, Compliance, and external partners. The role requires a balance of strategic leadership and hands-on problem solving, with a strong ability to navigate ambiguity, manage interdependencies, and drive outcomes at scale.

Key Responsibilities

• Own and lead end-to-end PMO strategy and execution supporting a highly complex, multi-year transformation impacting the enterprise.
• Establish and continuously evolve the PMO operating model, governance frameworks, and delivery standards to support scalable, predictable execution.
• Maintain a holistic, enterprise-level view of delivery, ensuring alignment across product roadmaps, technology execution, regulatory commitments, and partner dependencies.