Setup Operations Manager

Building at Check

At Check, we make paying people simple. In doing that, we’re not just building our own business— we’re building payroll businesses together with every one of our partners. As the inventors of embedded payroll, we’re redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. Check out the full story | Tune in.

Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses.

Our Team

Payroll is broken. Come fix it alongside a team that’s as passionate as you are! At Check, you'll use creative problem-solving, critical thinking, and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission.

Join us if you’re ready to roll up your sleeves and redefine payroll. Let’s simplify the complex, make a real impact, and create a better future for businesses of every size.

The Work

The Setup Operations team is at the heart of partner success, guiding new customers through their first payroll run with Check’s partners. This critical work demands precision, professionalism, and a commitment to delivering exceptional service that drives partner success and company growth.

As Setup Operations Manager, you’ll be in charge of scaling processes, enhancing customer engagement, and optimizing partner implementations. You’ll own key operational and cross-functional initiatives, build and inspire a high-performing team, and manage complex projects that drive innovation and accelerate company growth.

In this role, you will:

• Lead and Mentor the Setup Team: Oversee a high-performing team managing multiple payroll implementation projects, ensuring timely, high-quality delivery.
• Advocate for Partners: Champion partner needs in company-level strategic conversations and decisions.
• Drive Continuous Process Improvement: Refine processes, documentation, and tools to enhance team efficiency and scalability while maintaining a high bar for quality.
• Champion Cross-Functional Collaboration: Partner with internal teams (Partner Success, Product, Engineering) to streamline workflows and enhance the partner setup experience.
• Foster a Feedback-Driven Culture: Encourage continuous, constructive feedback and coaching to unlock individual and team growth.
• Enhance Engagement: Develop strategies to improve partner and customer engagement, ensuring seamless onboarding and successful payroll implementations.
• Optimize Operational Efficiency: Monitor and improve team performance against key metrics, ensuring SLAs are met and operational goals are achieved.
• Resolve Complex Issues: Lead the resolution of complex payroll scenarios, serving as an escalation point for both the team and customers.

Tools for the Job

Many backgrounds could fit this role, but ideal candidates will have some or all of the following:

• 5+ years of management experience, with a proven track record of empowering teams to thrive in fast-paced, ever-evolving environments.
• Experience in payroll or enterprise-level implementations, with a strong ability to drive operational improvements that have measurable impact.
• Proven ability to lead and inspire cross-functional teams, working seamlessly with Operations, Product, Engineering, and Partner Success to align and execute strategic goals.
• Strategic mindset, passionate about scaling operations and optimizing processes to deliver solutions that align with company-wide objectives.
• Data-driven decision maker, using insights and metrics to measure success, refine strategies, and identify opportunities for continuous improvement.
• Empathetic leader and communicator, excelling in project management by prioritizing and delivering complex projects on time, while fostering collaboration and building strong relationships across teams.
• Partner-focused, committed to providing an exceptional, seamless experience for partners and ensuring their success throughout the implementation process.
• Willingness and ability to attend our annual 3-day company offsite in the fall.

Travel and Office Policy: 

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