CUSTOMER SERVICE ANALYST III (CORRESPONDENCE) - 76004902

Requisition No: 857630 

Agency: Highway Safety and Motor Vehicle

Working Title: CUSTOMER SERVICE ANALYST III (CORRESPONDENCE) - 76004902

 Pay Plan: Career Service

Position Number: 76004902 

Salary:  $38,346.00 Annually 

Posting Closing Date: 08/05/2025 

Total Compensation Estimator Tool

Division of Motorist Services

 

Bureau of Customer Service

 

*Career Service*

 

*Internal Agency*

 

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

 

Contact Person: Jarmessy Ramirez, (407) 235-1632

 

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

 
Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan  

 

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers. 

 

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

 

Duties and Responsibilities
The Division of Motorist Services’ Bureau of Customer Service is looking for people friendly, customer-focused, and energetic team players for our Senior Highway Safety Specialist positions. The Bureau of Customer Service is comprised of a high-volume Call Center that answers nearly 2000 inquiries in writing per day, 5 days a week. Our Senior Highway Safety Specialists are responsible for providing resolution to escalated inquiries by means of investigating, analyzing, researching, and responding in writing to the citizens of Florida. This position provides daily assistance to the Customer Service Center by completing detailed activity logs of customer contacts; identifies the developmental needs of others through coaching and mentoring; and responds to internal and external customers via email and letters.

 

Knowledge, Skills, and Abilities

• The writing skills necessary to create letters and emails with the use of proper grammar and punctuation to provide information to customers effectively, efficiently, and professionally.
• Skill in using Microsoft Office Suite to include Word, Outlook, Teams.
• Skill in the use of general office equipment to include computer, fax, and copier. 
• Skill in the use of Florida Driver Licenses Issuance System (FDLIS), Online Registration and Identity Operating Network (ORION), Driver and Vehicle Information Database (DAVID), and CSC-Expert Systems.
• Skill in providing written customer service to internal and external customers.
• Ability to maintain high standards of professionalism, diplomacy, and patience while handling difficult situations.
• Ability to communicate effectively and efficiently, both orally and written. 
• Ability to work independently and as a team.
• Skill in intranet research.
• Ability to research and resolve escalated inquiries with little or no guidance.

 

Preferred Qualifications
Preference will be given to candidates with the following:

• Preference will be given to applicants with e