Jobs and Careers
LA
Entry Level Customer Service Representative
LatitudeUnited Statesfull_timeVerifiedPosted 1 Apr 2024
About the role
Summary:
We are seeking a dedicated Customer Service Representative with experience in internal customer service/support for a corporate environment to join our team. The ideal candidate will have excellent communication skills, a strong customer focus, and the ability to work effectively in a team environment. The Customer Service Representative will be responsible for providing support to internal customers, resolving issues, and ensuring a high level of customer satisfaction. This is a Monday-Friday 9am-5pm position.
We are seeking a dedicated Customer Service Representative with experience in internal customer service/support for a corporate environment to join our team. The ideal candidate will have excellent communication skills, a strong customer focus, and the ability to work effectively in a team environment. The Customer Service Representative will be responsible for providing support to internal customers, resolving issues, and ensuring a high level of customer satisfaction. This is a Monday-Friday 9am-5pm position.
Responsibilities:
- Serve as the first point of contact for internal customers seeking assistance
- Respond to inquiries and provide information about products and services
- Resolve customer issues in a timely and professional manner
- Escalate unresolved issues to the appropriate department or supervisor
- Maintain accurate records of customer interactions and transactions
- Follow up with customers to ensure their needs have been met
- Identify and recommend process improvements to enhance the customer experience
- Collaborate with other departments to resolve customer issues and improve processes
- Provide feedback to management on customer trends and issues
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