Vice President of Global Accounts

Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach’s leading revenue AI technology helps go-to-market professionals and their companies win by intelligently accelerating decision making and elevating sellers to do their best work. Our powerful platform gives revenue teams the tools they need to design, measure, and improve a revenue strategy for every stage of the customer journey, improving efficiency and effectiveness across the entire revenue cycle. Over 6,000 customers, including Zoom, McKesson, Snowflake, SAP, and Okta use Outreach to power workflows, put customers at the center of their business, improve revenue results, and win in the market.
The Role:
The Vice President of Global Accounts at Outreach.io will be responsible for leading and growing our global account executive program. This individual will be accountable for driving sales, growing revenue, reducing churn and contraction, managing the post-sale customer lifecycle, and ensuring long-term client success, satisfaction, and expansion of Outreach’s platform within selected global enterprise accounts worldwide.
As the VP, you will oversee a global team of Global Account Executives and provide leadership across all departments that engage with clients in the Global Account Executive program. You will act as a critical cross-functional leader, driving collaboration with Sales, Customer Success, Product, and Marketing teams to ensure growth and retention for these important accounts. You will create and execute scalable customer retention and expansion strategies, ensuring that Outreach delivers consistent value that aligns with customer goals.
Location: Open to remote within the US

Your Daily Adventures Will Include:

• Strategic Leadership: Develop and implement the global account strategy to increase customer satisfaction, product adoption, and revenue growth through account expansion. Collaborate closely with leadership in sales, marketing, and product management to ensure cohesive strategies for customer retention and upsell. Establish frameworks and KPIs to measure and drive customer success, satisfaction, and product adoption across diverse markets. Serve as a strategic partner to clients, acting as the executive sponsor to key global accounts, ensuring strong relationships at the C-level.
• Team Leadership and Development: Lead, mentor, and manage a high-performing global team of account management professionals, fostering a customer-first, results-oriented culture. Create programs to attract, retain, and develop top talent across multiple regions. Implement best-in-class training and development programs for the account management team, ensuring consistent delivery of customer success strategies.
• Customer Retention and Growth: Develop and execute strategies to improve account retention, expand relationships, and drive revenue growth within existing customer accounts. Monitor account health metrics and ensure that the team proactively addresses issues to mitigate churn and optimize renewals. Lead initiatives to increase product adoption and engagement, driving high-value upsell and cross-sell opportunities within the global customer base.
• Process Optimization and Innovation: Build scalable processes, workflows, and best practices for global account management operations. Implement tools, analytics, and CRM systems (e.g., Salesforce) to drive efficiency and track performance metrics effectively. Continuously gather and analyze customer feedback and market trends to influence Outreach's product development roadmap and engagement strategies.
• Cross-functional Collaboration: Partner closely with Sales, Customer Success, Marketing, and Product teams to ensure smooth client onboarding, alignment on value delivery, and consistent customer engagement. Work with Product and Engineering teams to influence product enhancements and improvements based on client feedback and needs.
• Financial Management: Develop and manage account management budgets, ensuring the financial efficiency of operations while meeting revenue targets. Drive forecasting and report on key metrics to C-suite executives and board members, including revenue growth, churn rate, and customer health scores.

Our Vision of You:

• 10+ years of experience in global sales, account management, customer success, or related leadership roles, with a track record of managing enterprise accounts in a SaaS environment.
• Demonstrated experience leading and scaling global teams, driving performance in a fast-paced, high-growth tech company.
• Expertise in customer retention, exp