Voyage Services Lead - Circles (Groups)

The Gig:

The Voyage Services Lead - Circles (Groups) plays a pivotal role within Virgin Voyages, taking charge of the meticulous planning and seamless execution of a diverse range of programming and events aboard our ships. This multifaceted position demands a unique blend of organizational prowess, interpersonal skills, and a deep understanding of the cruise industry.

The Voyage Services Lead - Circles serves as a crucial liaison between the clients and the operational facets of the cruise experience. By tapping into their extensive network within Virgin Voyages, this individual can seamlessly integrate group clients' desires into the overall cruise programming. This might involve coordinating themed parties, organizing exclusive excursions, or facilitating private events, all with the aim of enhancing the overall voyage experience for group clients.

Furthermore, the Voyage Services Lead - Circles is entrusted with maintaining the highest standards of customer service. This involves not only meeting expectations but consistently going above and beyond to create memorable experiences that align with the Virgin Voyages brand. Building and nurturing positive relationships with onboard staff is integral to achieving this goal, ensuring a seamless and harmonious collaboration to deliver exceptional service to group clients.

This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

What You'll Be Up To:

Team Leadership:

• Provide guidance, direction, and support to team members.

• Foster a positive and collaborative team environment.

• Set clear expectations for team members and ensure they understand their roles.

Decision-Making:

• Make informed and timely decisions to keep projects and teams on track.

• Prioritize tasks and allocate resources effectively.

• Take responsibility for the outcomes of decisions made.

Communication:

• Facilitate communication within the team and with other departments.

• Act as a liaison between team members and upper management.

• Communicate goals, expectations, and updates clearly and consistently.

Training and Development:

• Mentor and coach team members to enhance their skills and capabilities.

• Identify training needs and facilitate professional development opportunities.

• Promote a culture of continuous learning within the team.

Quality Assurance:

• Ensure that work produced by the team meets quality standards.

• Implement and enforce best practices and quality control measures.

• Conduct regular reviews and assessments of team performance.

Innovation:

• Encourage a culture of innovation and continuous improvement.

• Seek opportunities to enhance processes, workflows, and overall efficiency.

• Stay informed about industry trends and best practices.

Event Planning and Coordination:

• Plan, organize, and coordinate a variety of events and programming for group clients, ensuring they align with Virgin Voyages' standards and brand.

Client interaction:

• Act as the primary point of contact for group clients, understanding their preferences, needs, and expectations. Regularly communicate with clients to gather event requirements and provide updates on planning progress. Point of contact for shipboard Crew for escalations that might occur onboard.

Collaboration with internal stakeholders:

• Work closely with various departments within Virgin Voyages, including entertainment, dining, and hospitality, to seamlessly integrate group events into the overall cruise experience.

Relationship Management:

• Build and maintain strong relationships with onboard staff, vendors, and other relevant stakeholders to facilitate smooth coordin