Senior ServiceNow Engineer

HubSpot is looking for a Senior ServiceNow Engineer to join our Business Technology team.  In this role, you will leverage your technical expertise to design, implement and own innovative solutions that empower our diverse business partners, including Finance, Legal, Security, People Operations, Success and Sales, and others to help drive operational efficiency and scalability within their operations.  

This role resides within our Employee Technology group which comprises Business Systems Analysts, System Engineers and administrators responsible for HubSpot's IT server and application infrastructure. 

In this role you will:

• Collaborate with stakeholders (process owners, service owners, Security, IT Infrastructure, IT Asset Management) to align requirements with platform capabilities.
• Participate in the full software development lifecycle, from requirements gathering and story creation all the way through to solution development and testing.
• Develop innovative solutions that deliver high value business outcomes.
• Work with other ServiceNow engineers
• Support the platform to ensure stability, upgradeability, integrity and efficient operation of the platform.
• Execute upgrades and install patch/fixes, Investigate and resolve incidents

We are looking for people who have:

• Valid ServiceNow Administrator certification
• Strong understanding of and experience developing for the ServiceNow platform
• Ability to build or modify scripts using Javascript, HTML or other languages as necessary
• Experience building new integrations with Integration Hub
• Familiarity with Flow Designer and UI Builder
• Architected and developed custom scoped applications
• Experience building custom portal widgets and IntegrationHub actions
• Knowledge of REST API
• Strong analytical and problem-solving skills
• Ability to coach junior developers and lead platform capability adoption
• Excellent communication skills, including presenting technical information to non-technical audiences

Nice to have:

• Software development experience outside of ServiceNow
• Exposure to various ServiceNow platform products like ITSM, ITOM, ITBM, CMDB, GRC, Security Operations, CSM, Scoped/Custom Applications

Cash compensation range: 106500-159800 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers. 

If you are joining our Engineering team in a fu