Senior Product Manager, Patient Access (Mobile)

Who we are:

K Health is venture-backed, fast-growing startup with a mission to use the power of Artificial Intelligence (AI) to get everyone access to higher quality healthcare at more affordable costs. We’re looking for mission driven individuals to join our team and help us eliminate healthcare inequalities to build a better and healthier future.

Featured most recently in Forbes and Business Insider as a leading AI startup, K Health is a telehealth company that harnesses the power of technology to help provide the smartest digital healthcare platform to patients, hospital systems, and providers across the United States. Our AI powered application helps bring together the knowledge of thousands of doctors and anonymous medical data to provide the highest quality care to our patients. We offer a free symptom checker, 24/7 access to board-certified doctors, ability to refill prescriptions from your phone, and more. All within one application - no insurance or preauthorization required.

K Health was founded in 2016, and has partnered with visionary and leading hospital systems and providers such as Cedars-Sinai, Mayo Clinic, and Elevance Health. Join us on our mission to help provide better healthcare for less.

About the role: 

As a Senior Product Manager at K Health, you will define and execute product strategies that enhance the scale, efficiency, and quality of care we provide to our patients. You will lead discovery and help shape upcoming strategic initiatives in support of K Health’s long-term product vision. Reporting to the Product Management Lead, this high-visibility role involves regular interactions with senior management and key stakeholders across the organization.

You work closely with cross-functional teams to ensure the app delivers a seamless, intuitive, and accessible patient experience, while also supporting customization needs for each health system partner. A core part of your role is caring deeply about guiding the patient through the digital funnel — from initial engagement to successfully accessing care — with minimal friction. You prioritize features, usability, and messaging that help patients navigate their journey confidently and efficiently, ensuring they don’t drop off before getting the care they need.

This role requires in-office presence in our New York office four days per week.

What you’ll do:

• Product Vision and Strategy: Develop and communicate a compelling product vision and strategy for cross-functional teams, focusing on building a platform that enhances user engagement and care delivery.
• Measurement: Establish and monitor key quality metrics to assess and improve the patient experience continually.​
• Stakeholder Communication: Effectively convey product strategies and progress across the organization, ensuring alignment from leadership to individual team members.​
• User-Centered Design: Utilize qualitative and quantitative insights to understand patient needs, collaborating with design and engineering teams to create intuitive and effective solutions.
• Cross-Functional Collaboration: Work closely with leaders across various teams to understand workflows, design scalable products and processes, and oversee their successful implementation.

What we're looking for:

• 4+ years of Product Management experience for consumer web and mobile applications
• Entrepreneurial drive and history of impactful execution. You have have demonstrated experience shipping innovative and impactful consumer software products from conception to release in a complex, fast-paced environment
• Analytical chops and the ability to think creatively about how to get the data you need to best inform product decisions & strategy
• Product strategy and prioritization skills. You’re able to uncover key challenges and prioritize opportunities that solve customer problems in ways that work for the business
• Excellent collaboration. You work well with others towards shared goals, guide teams to manage conflicting points of view, and create an atmosphere of empathy and cooperation.
• Crisp communication. You have a high attention to detail and can crisply, precisely, and effectively communicate with a wide range of stakeholders from senior executives to individual contributors.

Bonus points:

• iOS and Android experience
• Healthcare background or interest with either payers