Infrastructure Services Analyst Sr Advisor

Anticipated End Date:

2026-08-01

Position Title:

Infrastructure Services Analyst Sr Advisor

Job Description:

JR200664 Infrastructure Services Analyst Sr Advisor

The Infrastructure Services Analyst Sr Advisor, solves problems, performs analysis, researches, and tests functions for systems and networks.

LOCATION: Hybrid 1: This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.
 

How you will make an impact:

• Provides trouble resolution on complex problems.

• Serves as an escalation point for the most complex systems issues or resolutions.

• Develops root cause analysis activities that resolve significant system issues. 

• Provides advanced trouble resolution and serves as point of technical escalation on complex problems. 

• Provides advanced technical guidance and leadership to the technical engineers within the organization. 

• Represents major upgrades and business system replacements in change control. 

• Develops reports supporting strategy and direction for management. 

• Acts as a subject matter expert among peers, with manager and senior management. 

• Serves as technical merger and acquisition lead as needed. 

• Work alongside architects to develop standard operational procedures.

• Mentor operations team members.

• Leads incident recoveries; may organize the efforts of other analysts as part of incident recovery; leads root cause analysis efforts. 

Minimum Requirements:

• Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 8 years of experience in one or more of the following:  information systems, computer networking, telecommunications, systems development and management; significant experience with multiple technical and business disciplines; or any combination of education and experience, which would provide an equivalent background. 

Preferred Skills, Capabilities, and Experiences:

• Candidates from all states are welcome to apply; however, they must reside within commuting distance of an Elevance Health PulsePoint office.

• Standard business hours (approximately 8:00 AM – 5:00 PM).

• This role participates in an on-call rotation, which includes one week as the primary on-call resource and one week as the secondary on-call resource. Occasional after-hours support may be needed for critical business issues.

Active Directory Expertise

• Forest and domain architecture

• Organizational Unit (OU) design and management

• Group Policy Objects (GPOs)

• LDAP services

• Trust relationships

• Public Key Infrastructure (PKI) and certificate services

• Federation technologies

• Kerberos authentication

Microsoft Entra ID Expertise

• Microsoft Entra Connect and Cloud Sync

• Privileged access management

• Just-in-Time (JIT) administration

• Zero Trust architecture

• Multi-Factor Authentication (MFA) enforcement

• Conditional Access policies

Security, Compliance, and Technical Skills

• Conduct security assessments, audits, and remediation activities.

• Support compliance requirements, including SOX, HIPAA, PCI, and GDPR.

• Advanced PowerShell automation and scripting skills.

• Experience developing technical documentation, standards, and operational procedures.

• Strong written and verbal communication skills with the ability to create clear technical documentation.

Job Level:

Non-Management Exempt

Workshift:

1st Shift (United States of America)

Job Family:

IFT > IT Infrastructure & Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.