Global HR Manager (Retail Focus)

About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Global HR Manager to join our People & Culture team. This position reports to the Director, People Operations and takes Away further by serving as the connective tissue between our field teams and HQ People functions—ensuring our HR operations are consistent, compliant, and people-first. This role plays a key part in shaping and scaling the day-to-day HR experience for our global retail and non-exempt population, driving forward everything from employee relations to process improvement.

What you’ll do as the Global HR Manager

• You’ll build consistent, tech-enabled HR processes that scale with our growing global retail footprint

• You’ll lead the employee experience across our non-exempt population, partnering closely with People, Legal, Payroll, and IT to bring clarity, structure, and a sense of belonging to every step of the employee lifecycle

• You’ll act as the primary HR contact for retail and non-exempt employees globally, building trusted relationships and serving as a go-to partner for frontline managers and field leadership

• You’ll manage employee relations issues from intake to resolution, working in close collaboration with Legal and the Retail People Partner to ensure fair, timely, and compliant outcomes

• You’ll coach retail leaders through performance, policy, and workplace matters, equipping them with tools to lead confidently and consistently

• You’ll monitor and analyze ER trends to identify root causes and recommend scalable solutions, supported by dashboards and ongoing reporting

• You’ll oversee key People Ops processes for retail and non-exempt employees, including onboarding, offboarding, job changes, leave administration, and terminations—ensuring accuracy and a smooth employee experience

• You’ll execute compensation changes (promotions, adjustments, merit) in alignment with internal frameworks, working in partnership with the People and Total Rewards teams

• You’ll build and maintain automated trackers, approval flows, and dashboards that bring visibility and efficiency to everyday People processes

• You’ll partner with Payroll, IT, and Legal to troubleshoot gaps and optimize handoffs across systems, tools, and workflows

• You’ll support HRIS updates and access audits as part of our ongoing People Tech hygiene and compliance

• You’ll help shape and apply people policies with consistency across locations, aligning with federal, state, and local requirements while reflecting Away’s culture and values

Who you are

• You're an experienced HR generalist with a deep understanding of employee relations, HR operations, and compliance—especially as they relate to distributed, hourly, or non-exempt workforces

• You’re energized by improving systems and processes, and you’re at your best when helping others succeed

• You possess thorough knowledge of U.S. employment law and HR compliance; global exposure is preferred, but not required

• You’re proficient in using and optimizing HR systems (e.g., HRIS, ticketing tools, dashboards); bonus points for experience with low-code/no-code tools or AI-enabled workflows

• You’re comfortable with compensation concepts like benchmarking, pay adjustments, and leveling frameworks

• You’re detail-oriented and organized, with the ability to manage multiple priorities while maintaining consistency and accuracy

• You’re a clear and confident communicator—able to coach, influence, and align across levels

• You have a bias for action with a problem-solving mindset; you proactively identify gaps and take steps to close them

• You’re collaborative and people-centered, you take pride in delivering HR support that feels human and thoughtful.

• You’re able to maintain discretion and handle confidential information with integrity and care

• You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand

• You’re agile, and motivated by a fast-paced and ever changing environment

• You’re passionate about transforming travel for all (but that’s a given!)

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Who We