IAM Technical Account Manager, Professional Services

Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience. The world’s largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance.
The Technical Account Manager will provide account management and high-level technical support to project teams and customers. They will define and oversee the inception and implementation of solutions as well as support post-go-live to help support the Customer and grow the Saviynt platform.

Responsibilities:

• Communicate with customers and internal teams to explain products and implementation schedules.
• Document technical requirements, schedules, and customer interactions.
• Assist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs.
• Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs.
• Identify the services and support customers to make effective and productive use of Saviynt products.
• Produce Service implementation estimates and plans to support the implementation of Saviynt solutions.
• Produce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW's for Saviynt solutions.
• Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch.
• Managing the ongoing support of customers to ensure that they continue to make effective use of Saviynt products.
• Monitor support requests to identify any recurring issues and may recommend changes to products.
• Hold regular review meetings with customers to discuss any issues or problems and provide reports to the other members of the account team.
• Analyze customers’ support requirements and identify areas where the Saviynt can offer improved service or reduce support costs.
• Arrange and support training for customers’ users.
• Communicating the Saviynt vision and product roadmap
• Managing upsell and cross-sell opportunities, negotiating contracts and pricing
• Driving expansion opportunities

Qualifications:

• Must have a minimum of 8 years of relevant experience in Identity Governance and Administration and/or Identity and Access Management domain 
• Must have experience leading delivery projects and strong track record of delivering successful solution outcomes for clients in Identity transformation programs

Benefits:

• Medical, Dental, Vision, Life Insurance
• 401K
• Unlimited PTO
• Sick Time
• Holiday Parties
• Daily Catered Lunches
• Employee Recognition Programs
• Team Socials

Saviynt is an amazing place to work. We are a high-growth, cloud software company with phenomenal people, that is building the most innovative identity platform in the world. Your time at Saviynt will be worthwhile. You will experience tremendous growth and learning while being part of something you are helping to define and build from the ground up. Through challenging yet rewarding work, you will be able to directly impact our clients, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic high-growth environment you belong with us!