Senior Solutions Architect

Founded in 2014, ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 15,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate.

Our features are designed for developers, owners, property managers, and tenants. And our products lower operating costs and improve tenant satisfaction. Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, and down-to-earth individuals to join our growing team. Our culture is transparent and flexible; our benefits range from a 401(k) match to quarterly stipends for self-care. While we work incredibly hard to improve the experience of everyone who lives, works, and visits our communities, we always have time for a good laugh.

The Senior Solutions Architect will be deeply involved in daily work across multiple business units, regularly interacting with both internal stakeholders, installers and ButterflyMX clients. Preferred candidates will be skilled at identifying common pain points and communicating technical solutions to solve complex problems providing positive outcomes for our customers. A Senior Solutions Architect acts as the company’s primary point of contact and subject matter expert (SME) on our full suite of access control technologies.  

The goals of this role...

• Develop and maintain a deep understanding of all ButterflyMX products
• Assist other team members from sales, technical support, success and others by solving technical and installation questions about our products
• Partner with product and engineering teams to provide voice of the customer feedback on our products and technology partnerships

Responsibilities

• Work with the management team to define and execute strategies and process improvements
• Work with sales team members to review product fit, materials lists and installation prerequisites during the sales process
• Communicate technical and installation best practices while assisting clients and solving their unique business challenges
• Evaluate project technical requirements, 3rd party product compatibility / interoperability, and develop solutions to achieve desired results
• Work closely with cross-functional team members on technical documentation, creating and enhancing process flows, technical support methods and other initiatives prioritized by management
• Manage technical support escalations across all ButterflyMX hardware devices along with 3rd party integrated products.
• Provide on-site technical subject matter expertise in support of both pre and post sales efforts.  Must be able to travel up to 50%
• Develop strong relationships across the organization and listen to the needs of internal and external customers
• Cultivate open communication with customers, and installation business partners to identify opportunities for  improved processes and methodologies 
• Coach, mentor and help develop associate team members

Requirements

• Minimum 3 years of relevant work experience in a in sales engineering, technical support, systems engineering or other technology focused role

• Bachelor Degree or equivalent work experience
• Demonstrate a high level of accountability for your work 
• Exceptional documentation and communication skills
• Highly adept at process and technology project management
• Good track record of delivering results and working towards targets
• Ability to manage information flow to leadership and proper escalation of issues
• Experience with access control and smart lock technologies a plus
• Working with email platforms and SFDC
• Highly organized with strong attention to detail and can spot and correct errors
• Ability to work collaboratively and build strong cross functional relationships 
• Know when to take ownership of a task
• Resilient and positive
• Self-motivated and proactive
• Thrives in fast paced, deadline-driven working environment

Benefits

• Comprehensive Medical (ButterflyMX covers 90% of the cost) starting day 1
• Dental and Vis