Senior Site Reliability Engineer

Red Hat is seeking a Site Reliability Engineer (SRE) to develop, scale, and operate our OpenShift managed cloud services. OpenShift is Red Hat’s enterprise Kubernetes distribution. As an SRE you will contribute to running OpenShift at scale by enabling customer self-service, making our monitoring system more sustainable, and eliminating work through automation.

On the SRE team, you will have the opportunity to influence the complex challenges of scale which are unique to Red Hat managed cloud services, while using your skills in coding, operations, and large-scale distributed system design.

Red Hat relies on teamwork and openness for its success. We are a global team and strive to cultivate a transparent environment that makes room for different voices. We learn from our failures in a blameless environment to support the continuous improvement of the team. At Red Hat, your individual contributions have more visibility than most large companies, and visibility means career opportunities and growth.

What you will do

The day-to-day responsibilities of an SRE involve working with live systems and coding automation. As an SRE you will be expected to:

• Contribute code to increase the scalability and reliability of the service

• Contribute software tests and participate in peer review to increase the quality of our codebase

• Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration

• Participate in a regular on-call schedule, including occasional paid weekends and holidays

• Practice sustainable incident response and blameless postmortems

• Resolve customer issues escalated from the Red Hat Global Support team

• Work within a small agile team to develop and improve SRE software, support your peers, plan and self-improve

What you will bring

As an SRE you will be most successful if you have some experience troubleshooting an as-a-service offering (SaaS, PaaS, etc.) and some experience working with complex distributed systems. Direct experience with Kubernetes or OpenShift is a plus. We like to see a demonstrated ability to debug, optimize code and automate routine tasks. We are Red Hat, so you need a basic understanding of Unix/Linux operating systems.

Desired skills

• 3+ years of software engineering experience using object-oriented languages; Python or Golang. Golang is preferred

• 3+ years experience managing Linux-based systems in a public cloud such as AWS, GCP, or Azure

• 3+ years experience with enterprise systems monitoring; knowledge of Prometheus is preferred

• 1+ years experience delivering hosted cloud services

• 1+ year experience with Kubernetes

• 1+ year experience with containers on Linux

• Experience engineering solutions which meet requirements of security and compliance frameworks like ISO 27001, PCI-DSS, and FedRAMP is highly desirable

• Excellent communications skills in a global team environment

• Demonstrated ability to quickly and accurately troubleshoot systems issues

• Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP

The salary range for this position is $111,260.00 - $183,580.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader