Area Teller Specialist

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

We invite you to view the opportunity below.

Provide our customers with fast, friendly customer service by always adhering to common courtesies and delivering the brand promise with every customer. Efficiently and accurately process customer transactions while adhering to all required policies and procedures. Ensure policies and procedures are adhered to and that operational integrity of the office is maintained. Support the sales process in the branch by identifying customer needs, promoting current offers and referring customers to other colleagues for assistance with financial solutions. Provide awareness and if warranted, demonstration of all channel capabilities and the overall benefit to the customer. The Area Teller Specialist is assigned a home branch location and will regularly work from other branches within the market as scheduled and need dictates, supporting other branches within the district. Performs all teller duties needed by the branch. Must have reliable transportation to work from multiple branch locations.

This person will also: 

• Attract and retain customer relationships by extending a warm welcome and common courtesies to every customer and by providing accurate and timely customer service, which includes, but is not limited to, cashing checks, accepting deposits, and withdrawals, handling loan and credit card payments, dispensing monetary instruments and bonds, within established guidelines to ensure an excellent customer experience at every point of contact.
• Balance and prove cash daily to maintain accurate transactions processed and record keeping. Identify payees and verify signatures and endorsements, remain up-to-date on all security procedures.
• Learn the bank’s products and services to retain and enhance customer account relationships. Identify opportunities to resolve customer needs and refer the customer to Bank colleagues who can help meet their needs. Share product and service promotions and new opportunities with our customers. Requires understanding of sales, products, benefits, account ownership, forms, and procedures. Ensure that all new accounts are properly processed. Assist customers in servicing accounts.
• Assist in coordinating the teller operations by giving guidance and direction to maintain quality customer service; related activities include training, cash audits, check approval, scheduling, buying/selling cash with the Wholesale Vault department and Tellers, monitoring teller cash balances and assists with cash recounts. Act as back up to Teller Supervisor, where applicable.
• Provide customer service/servicing to all customers, consistently exceeding expectation in every interaction.
• Support and service fellow colleagues within and outside of the banking office by adhering to the company’s vision and values
• Protect the Bank's financial interests by complying with internal and external policies, procedures, and regulations.
• Perform office duties including maintaining office supplies and providing a professional, organized environment.
• Service the ATM machines, safe deposit area, vault and night drop, as assigned. In offices with Safe Deposit functions: monitor access to safe deposit boxes, maintain lease agreements, and answer any questions to ensure an outstanding customer experience.

Education

• High School or equivalent combination of education and experience. Required

Experience

• 2-4 years Teller (or equivalent cash handling) with strong customer service and operations skills. Required

Licenses and Certifications

• Must have access to reliable transportation and the ability to lawfully drive self, if applicable by start date. Required

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.