Front Office Specialist

Description

This position is a full-time, permanent non-clinical onsite position within Tennessee Orthopaedic Alliance in Columbia, TN. 

Responsibilities

• Greet patients as they arrive and facilitate the registration process. 
• Work closely with clinical colleagues and administrative teammates to develop a cohesive, high-performing team.
• Verify patient demographic information upon arrival.
• Update and change insurance information as appropriate.
• Collect copayments, coinsurances, deductibles, and balances.
• Verify insurance coverage.
• Respond to patient billing or financial inquiries
• Check out patients and schedule follow-up appointments
• To act as a liaison between a third-party vendor and patients to ensure STD (Short-Term Disability), FMLA (Family and Medical Leave Act), accident policy, and other related paperwork are completed

Requirements

• Experience collecting co-payments, deductibles, coinsurance, and balances.
• Knowledge of administrative and clerical procedures.
• Professional personal presentation and excellent customer service practices 
• Previous experience and knowledge of insurance
• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible

Preferred

• NextGen Software experience.

Benefits

• Competitive pay
• Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing
• Paid Time Off (which increases with years of service)
• Paid Holidays

TOA Columbia is an equal opportunity employer. TOA Columbia conducts background checks on applicants who accept employment offers. TOA Columbia adheres to HIPAA and OSHA safety guidelines.

Visit us at www.toacolumbia.com for more information.

Keywords: Patient Services Representative