Scheduled Hours

40

Position Summary

This position supports the Clinical Support Services area by providing excellent service to all customers. The position is also responsible for entering patient data, preparing materials for accessioning, and verifying insurance coverage.

Job Description

Primary Duties & Responsibilities:

• Responsible for telephones lines and email correspondence.
• Provides customer service support for clients, faculty and staff in a friendly and helpful manner while providing a positive, professional, courteous and empathetic understanding to all customers.
• Exhibits high quality performance through accuracy and attention to detail.
• Makes decisions on the level of urgency of request to determine appropriate avenue of communication.
• Provides timely feedback and follows up on status of work requests to customers.
• Enters patient data into laboratory information system, as well as hospital systems.
• Demonstrates knowledge of insurance industry, verifies patient insurance is valid and actively prepares case for accessioning.
• Fulfills client requests as needed, including organizing pick-up/deliveries through outside courier.
• Maintain files and updates a variety of data sets used in assisting the department in evaluating its operational performance. This may include spreadsheets and databases.
• Maintains customer contact lists.
• Maintains and orders supply inventory.
• Performs other duties as assigned.

WORKING CONDITIONS / EQUIPMENT:

• Ability to work flexible shifts.  
• Ability to sit or stand for extended periods of time.  

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (1 Year)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Computer Literacy, Customer Service, Detail-Oriented, Empathy, High Accuracy, Microsoft Windows, Multitasking, Service Oriented, Telephone Etiquette

Grade

G05-H

Salary Range

$17.03 - $24.61 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

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