Associate Renewal Account Manager

Title:  Associate Renewal Account Manager

Position Summary: 

The Associate Renewals Account Manager (ARAM) is responsible for renewing a large portfolio of lower-value maintenance, subscription and SaaS renewals for an assigned territory.  The ARAM works directly with Ivanti sales teams, resellers and customers. The individual must be a self-starter, pro-active and have excellent verbal and written communication skills. This position will report to the Renewals Manager for the assigned region.

RESPONSIBILITIES/DUTIES:

• Manage quarterly and annual renewal portfolio of accounts (generally high volume/low dollar) for assigned territory
• Maximize renewal value, ensure on-time renewals and mitigate cancellations
• Build and send quotes to resellers/customers at least 90 days in advance
• Track all quotes, phone calls and emails in Salesforce.com
• Work closely with manager to handle customer objections and negotiate renewal contracts as required
• Collaborate with cross-functional teams such as order management, finance, legal and AR
• Provide weekly/monthly/quarterly forecast of renewals pipeline
• Uncover capacity software license leads and opportunities

QUALIFICATIONS:

Required Skills and Experience:

• One+ year of renewals, inside sales experience or related experience
• Proven time management skills in a dynamic sales environment 
• Demonstrated ability to effectively communicate (verbal and written) with customers
• Strong organizational skills with ability to handle various tasks; attention to detail
• Must be able to work well with others as part of a broader team cross-functionally
• CRM and Microsoft Office experience preferred

Education/Licensing/Certification:

·        4 year degree in Business or equivalent experience