Operations Manager

Job Summary

As the Operations Manager at D&F Plumbing, Heating and Cooling, you're the leader who ensures everything runs like clockwork. You'll oversee all departments across D&F, driving efficiency and maintaining the high standards our company has upheld for nearly 100 years. With the gift to inspire and instill a drive in our company, you'll help our team surpass all expectations and move the bar in every way, every day.

Aligned with our 2025 Vision Statement - 'Deliver the highest quality clean water and comfort unmatched with the highest standards to surpass all competition' - you'll be a pivotal force in achieving our mission.

At D&F, we pride ourselves on loyalty, hard work, and innovation. If you're ready to drive results and lead a team with purpose, this role is your chance to build a lasting career where your leadership is recognized, your hard work pays off, and your impact shapes the future of a thriving company.

Responsibilities include but are not limited to:

• Oversee daily operations across residential, commercial, and new construction, and divisions, ensuring alignment with company goals.
• Develop, implement, and optimize operational policies and procedures to improve efficiency and compliance.
• Coordinate with department heads to ensure smooth inter-departmental workflows, maximize productivity, and resolve operational bottlenecks.
• Maintain compliance with local, state, and federal regulations, particularly those related to unionized workers and workplace safety.
• Oversee and direct all warehouse activities, ensuring efficient operations, accurate inventory management, and compliance with OSHA safety regulations.
• Lead initiatives to increase revenue generation and profitability within all departments.
• Track and manage key performance indicators (KPIs) to measure effectiveness and identify areas for improvement.
• Conduct performance evaluations, provide coaching, and support career development for team members.
• Address grievances and foster positive relationships with union representatives, ensuring adherence to collective bargaining agreements and fair labor practices.
• Assist in preparing and managing budgets for warehouse and company operations, identifying cost-saving opportunities.
• Analyze operational data to implement process improvements and identify growth opportunities.
• Schedule staff effectively to meet workload demands while adhering to labor agreements.

Skills & Qualifications

• 5+ years of experience in operations and/or warehouse management, preferably in the plumbing, construction, or HVAC industry.
• Proven ability to drive revenue growth and implement strategies to maximize departmental profitability.
• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
• Strong understanding of OSHA standards, workplace safety regulations, and collective bargaining agreements.
• Proficiency in inventory management systems, ERP software, and operational tools such as Service Titan and Google Business suite.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments, with union representatives, and with clients.
• Analytical mindset with a focus on problem-solving, data-driven decision-making, and process optimization.
• Physical capability to sit, stand, or move for extended periods and lift up to 50 pounds as needed.
• Agree to hold CCB and other licensing applicable.