Manager of Patient Services

<p><strong>Manager Patient Services</strong></p> <p>The Company is seeking someone with strong people management skills highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare.&nbsp; Applicant should be service-oriented with a motivational style incorporating a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.</p> <p>The Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model.&nbsp; The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings.&nbsp; The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons</p> <p><strong><u>Key Responsibilities</u></strong></p> <ul> <li>Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics</li> <li>Coach and develop liaison team and instill Shields culture at health system partner site</li> <li>Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams</li> <li>Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams</li> <li>Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction &amp; outcomes</li> <li>Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency</li> <li>Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency</li> <li>Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels</li> <li>Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership</li> <li>Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other gr