Logistics Account Manager

Description

The Logistics Account manager will be directly responsible for communicating with all customers/dealers on the status of their product orders to include scheduling deliveries, report shipping methods/routes, provide shipping updates, backorder status, and changes to delivery schedules, while tracking delivery performance. Directly responsible for ensuring that cross-functional teams provide real-time information on all orders making it available to the customer, providing extraordinary customer experience making sure that all product orders are delivered accurately and on a timely matter. This role also involves communicating effectively with drivers ensuring live updates are reported to our customers/dealers.

• Develop a trusted advisor relationship with account contacts.
• Provide superior customer service to customers/dealers by providing the necessary delivery status and information of each product order accurately and in a timely manner.
• Responsible for the dispatching, tracking and tracing of shipments with carriers once loaded and relaying information to customers, to ensure issues are resolved timely and customers updated. 
• Must provide weekly shipping reports to customers summarizing status reports for each shipment.
• Operate as the lead point of contact for all matters specific to customers assigned.
• Quickly adapt to customer needs to deliver and advocate for an excellent experience.
• Responsible for maintaining existing customer relationships with the goal of growing the volume of business with key customers 
• Effectively communicate with the sales team and collaborate on areas of improvement
• Communicate with customers via email and phone, including customer inquiries, complaints, and requests in a professional,      courteous, and timely manner.
• Must be able to make data-driven decisions that impact each delivery including reallocating delivery of orders to meet customer needs and expectations.
• Efficiently schedule and dispatch appointments of truck deliveries for our Rockledge and Simpsonville locations to ensure timely pickups and deliveries with each customer/dealer. 
• Relay critical information between drivers, customers, and other relevant parties.
• Maintain accurate records of transportation activities, including driver logs, delivery schedules, and customer interactions.
• Prepare, compile, sort, and scan documents for data entry.
• Comply with data integrity and security policies.
• Collaborate with other internal departments to streamline operations and improve service quality.
• Assist in the resolution of transportation-related issues with internal and external trucks such as delays, accidents, or equipment malfunctions.
• Support Logistics manager in providing support and guidance to drivers as needed to ensure adherence to company      standards and procedures.  
• Responsible for effective communication with Management as needed to update situations, express concerns, and gain insight in any unknown areas of responsibility
• Perform other duties as necessary to support the team.
• Sporadic weekend work may be necessary to support our customers 
• Must be able to troubleshoot and and have excellent decision making skills that support the best interest of the customer

Requirements

• Associates Degree or higher required, additional training or certification in transportation management is a plus 
• Must have competent understanding of how transportation systems operate, including order process, updates, and claim management.
• Proven 5-7 years of experience in transportation dispatching or a related field.
• Excellent communication and interpersonal skills.
• Competent understanding of company software and knowledge of order processing and reporting
• Proficient in MS Office (i.e., Excel, Word, and PowerPoint) and TMS.
• Ability to work under pressure and adapt to changing circumstances.
• Knowledge of transportation regulations and industry best practices.
• Attention to detail and accuracy in record-keeping.
• Find creative problem-solving solutions.
• Self-motivated and eager to learn.
• Ability to thrive in a dynamic and collaborative environment and be comfortable with ambiguity.
• Adapt quickly to changing priorities and customer needs.
• Have a clear, professional, and friendly communication style.
• Commitment to and demonstration of high ethical standards
• Strong organizational skills with the ability to multitask and prioritize assignments.
• Process & detail oriented with a high level of accuracy and efficiency.
• Demonstrate a strong sense of urgency.