International Account Specialist Job

The International Account Specialist is responsible for the International Sales and/or Purchase Order Management process, customer satisfaction (internal and external), support, account reconciliation, and supporting the revenue stream of Bostik.  Working in a customer service team, interfacing with plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other Bostik departments.   This position operates in a highly regulated international environment. #LI-TJ1

 

Key Activities

 

Import/Export/Order Management (50%)

Export Order management will include a group of customers (internal and external) segmented by market or global region.  Import activity includes order management of purchases for foreign sourced raw materials, finished goods replenishment, or 3rd Party sales to customers. 

 

Export

• Accurate sales order entry
• Providing complete and correct Shipper Letter of Instruction (SLI) information to Bostik’s Forwarder for booking, US Customs, and document distribution
• Ensuring all Export orders received are entered & acknowledged within 48 hours of receipt
• Accurate & timely SAP Customer Master record maintenance
• Arranging logistics and transportation
• Providing costs of transportation as part of the pricing equation for international sales
• Consistent use of the Bostik document distribution process for export documents to Bostik’s Forwarder. 
• Using custom SAP reports to track & report the progress of booking requests, shipping, sailing, and document distribution to customers.
• Communicating and update order status to internal & external parties.

Import

• Issuing purchase orders to foreign suppliers, and communicating requirements for importation of goods into the United States
• Maintaining required documentation and update import order information for stock requirements used by production facilities and/or domestic sales. 
• Submission of ISF10+2 to USCPB maintaining compliance at or above the national average.
• Completing audits of import to ensure compliance

Export & Import

• Investigating, approving, documenting, and paying charges through the use of Shipment Cost Documents. 
• Maintaining up-to-date and accurate files and complete audits for import and export shipments as required by Arkema Import Self-Assessment status with US Customs and Border Protection.
• Consistently executing transactions and understands Import/Export processes.  

 

Resolving issues (20%)

Investigate and resolve residuals on a timely basis, create credit and adjustments within authorized limits, or requests approval when needed.  Enter and close complaints in each BU's specific complaint system within established service level. Record complaints and correctly assign to investigating party; understand implications of issues and effectively manage the complaint proc