We are seeking a Program Support professional to provide administrative, operational, project coordination, and program support services for a portfolio of NIH programs and initiatives. The successful candidate will assist program leadership and project teams in coordinating activities, tracking deliverables, maintaining documentation, supporting meetings, monitoring schedules, and facilitating communication among stakeholders.

This position is ideal for an organized and detail-oriented professional who enjoys working in a collaborative environment supporting scientific, technical, digital, research, and information management initiatives. The Program Support individual will help ensure efficient day-to-day operations while contributing to the successful delivery of program objectives.

• Provide day-to-day administrative, operational, and project coordination support to program managers, project teams, and technical staff.

• Coordinate meetings, prepare agendas, document discussions, track action items, and support team communications and stakeholder engagement.

• Maintain project schedules, milestone trackers, deliverable logs, status reports, and supporting documentation.

• Assist with planning, organizing, and coordinating project activities, assignments, deliverables, review cycles, and approval processes.

• Support onboarding activities, staffing coordination, and resource tracking across the program.

• Develop, maintain, and organize project documentation, standard operating procedures, electronic files, and program records.

• Compile and manage information for weekly, monthly, quarterly, and ad hoc reporting, including data collection and performance tracking activities.

• Coordinate follow-up actions with team members and stakeholders to support timely completion of assigned tasks and deliverables.

• Maintain shared repositories, knowledge management resources, and document control processes, including version management and records maintenance.

• Provide customer-focused support and assist with emerging priorities, special projects, and operational activities as needed.

• Support transition, continuity, and knowledge-transfer activities as needed.

• High School Diploma

• 4+ years of professional experience supporting projects, programs, operations, administration, research activities, or customer support services.

• 2+ years’ experience supporting scientific, healthcare, research, library, metadata, information management, or digital services programs.

• Bachelor’s degree in business administration, Public Health, Information Science, Communications, Library Science, Project Management, or a related field.

• Strong organizational and time-management skills.

• Excellent written and verbal communication skills.

• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.

• Ability to work independently while supporting multiple stakeholders.

• Experience supporting federal government programs.

• Familiarity with project management methodologies and tools.

• Experience maintaining project documentation repositories and collaboration platforms.

Working at ICF

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