Account Manager

Job Description:

Position Overview:  Boyd is seeking an enthusiastic Account Manager to join our Sales Team. In this role, you will be a critical point person driving our efforts to double our business in the next three years. Key elements will be to work with Boyd’s existing customers to develop integrated product solutions, drive sales, and maintain strong customer relations.

The Account Manager will focus on our Engineered Materials solutions at Boyd Corporation. This individual will work out of a home office, unless near a Boyd facility.  For this position, Boyd is actively seeking candidates who currently reside in North Carolina to be able to engage in frequent customer face-to-face meetings.

To ensure success in this role, you should have a strong knowledge of product technology, a passion for sales, be highly collaborative, and have the ability to seek out and develop new opportunities. Ultimately, a top-class Account Manager drives business by understanding customer needs and helping to develop the right solutions to meet and exceed expectations.

Key Responsibilities:

• Work directly with existing customers to support and manage business growth by developing strong relationships with operating departments and various management levels.

• Maintain existing and develop new business and forge new relationships with cross-functional organizations at potential customers.

• Achieve intimate knowledge of customers and industries in which customers compete and complete market analysis and assessment of competitive landscape, including 1, 3, and 5-year projections on industry trends.

• Develop and execute strategies for increased customer penetration by selling additional products and services to all customer divisions.

• Set strategic goals and tactical plans to achieve significant growth and build on the culture of achieving those goals within a high success/high reward environment.

• Personally and directly engage at customer locations to win business through active business development. Requires establishing strong relationships with various management levels. 

• Work closely with customer engineers and purchasing to ensure product and design requirements are identified. Work closely with Boyd Engineering to manage the design and development of customer solutions.

• Display and demonstrate products and solutions using prototypes, samples, and marketing support materials to provide value-added guidance to customers. Leverage knowledge of materials and manufacturing processes to illustrate and emphasize Boyd’s value-added propositions.

• Oversee the quotation process. In conjunction with the Sales Support Teams, perform technical review of engineering drawings and specifications. Gather and prepare required information for formal quotation including, but not limited to, drawings, sample parts, technical data, volumes, and material sources for submittal to Boyd Estimating. Approve the preparation of formal quotation packages with pricing to maximize revenue, while also maximizing Gross Margin.

• Engage with customers on all commercial topics, including credit and shipping terms, legal requirements, payments, etc. Manage aspects of the relationship per terms and conditions of agreements and negotiate new agreements in conjunction with Boyd management. Respond when necessary to special customer needs or complaints.

• In conjunction with the Sales Support Teams, monitor and manage progress of projects to successfully meet customers’ milestones and production schedules, from inception to implementation.

• Monitors Salesforce CRM package as required to capture all business opportunities, customer business intelligence, wins, and losses. Use this and other tools to frequently and transparently communicate opportunities and current state to colleagues and management

Required Qualifications

• Bachelor's degree (B.S.) in engineering, business, or related field.

• 5+ years related experience or equivalent combination of education and experience in a technical account management or program management role.

• Ability to solve practical problems and deal with a variety of concrete variables.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Bilingual proficiency in English and Spanish preferred.

• Willingness and ability to travel domestically and internationally, with an emphasis on travel to Mexico, to support and manage business objectives.

Preferred Skills and Experience

• Customer focused: Demonstrates through action, that external and inte