Customer Service Representative

DHL Supply Chain is Hiring!  At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

 

The core responsibilities of this role include: -The position is a combination of equipment operator (30-90% depending on production peak times) but will also require the employee to perform material handling and loading/unloading duties.

 

Position: CSR

Shift: 1st Shift (6a to 2p) Mon -Fri

Pay: $20/hr 

 

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: 

 

-A minimum of 6 month’s experience operating stand-up material handling equipment is required. This position requires safe and efficient operation of a stand-up Dock Stocker and Reach Truck, and first preference will be given to applicants with this experience. Experience operating other material handling equipment such as Order (Cherry) Picker, Sit-down, Clamp, Electric Pallet Jack is also a plus.

 

Be part of the world’s largest logistics company!  DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

- Affordable medical, dental, and vision coverage available beginning on your 30th day

- PTO program for all associates, including paid holidays and vacation

- 401(k) with generous company match

- Tuition reimbursement program

- Excellent training and career advancement opportunities

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.