Retail and Ticketing Representative

Description

Our Company:

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986—but our story begins before that. In 1962, nationally-renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.

We are the Theodore Roosevelt Medora Foundation.

Summary

Retail and Ticketing Representatives are responsible for assisting guests with questions regarding events, shows, and activities in and around Medora. They will need to be competent on several software systems in order to both sell and collect payment for tickets. Retail and Ticketing Representatives must possess excellent communication and trouble-shooting skills in order to assist guests that need to book complicated orders and to adjust and fix orders that have already been made. They must pay great attention to detail to make sure bookings are correct in every way to ensure guest satisfaction. In addition, They are responsible to sell, refold, and restock merchandise. They are responsible for store cleanliness, assisting guests with questions, operating POS software and great customer service.

Duties/Responsibilities

• Promote sales of TRMF events and services by providing all customers with complete information and showing enthusiasm for these offerings
• Stay informed about Medora events and activities, attend weekly departmental informational meetings
• Greet customers and give each guest excellent customer service
• Become familiar with the products and share knowledge with customers
• Inform the customer about purchasing incentives.
• ollows proper opening and closing procedures
• Responsible for operating POS software and ensuring the proper checkout process is followed
• Report and computer system problems to management timely to keep everything running smoothly.
• Ensure the store is kept clean and organized, this includes but is not limited to, vacuuming, mopping, washing windows and doors, straightening merchandise
• Restock merchandise
• Participates in workplace safety training sessions.
• Be available to work shifts at the Medora Musical Retail establishments and other positions at the Medora Musical.
• Performs other related duties as assigned. 

Requirements

Required Skills/Abilities

• Excellent verbal communication skills. 
• Provide consistent, excellent customer service. 
• Reliable, on time, and ready for every shift. 
• Ability to stand for extended periods of time.  

Required Education and Experience

• Previous retail experience desirable. 
• Must be able to operate POS system, or willing to learn. 
• Must possess math skills sufficient to make changes for customers quickly and accurately. 
• Must be fluent in English, bilingual a plus. 

Work Environment

This position is generally in an indoor setting in a controlled, temperate environment. Occasionally working outside in hot conditions when working the Medora Musical. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, ha