Technical Facility Manager

BGIS is looking for a Technical Facility Manager to join the team in New York, NY and surrounding areas.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Technical Facility Manager is responsible for each assigned client building’s safe and efficient operation through technical inspections, maintenance planning and supervising repairs. The position manages budgets and collaborates with contractors ensuring all work is completed to safety, health and environment internal protocols and external regulations. The Technical Facility Manager leads others positively exemplifying BGIS values.

People Leadership 

• Lead team member-oriented activities including hiring, engagement and retention, development, performance management, and compensation recommendations. 
• Seek ways continuously to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, and utilize internal technicians wherever possible. 
• Act as the focal point of escalation for issues pertaining to facilities managed. 
• Communicate and manage client third party vendors.
• Contribute to the completion of other key initiatives as assigned.

Facility Equipment Maintenance and Service

• Oversee preventative and repair maintenance programs to ensure optimal uptime of critical equipment, including but not limited to: 
• Brew, Grind, & Espresso Equipment
• Kitchen & Baking Equipment
• Dishwashers
• Manage the performance of third-party vendors that are responsible for but not limited to:
  • General Repair (Handyman) & Projects
  • HVAC & Mechanical Systems
  • Pest Control
  • Cleaning, Porters
• Plan, organize, and supervise maintenance activities that align with client requirements
• Conduct routine and specialized technical inspections and test and identify any potential problems that can be eliminated at an early stage.
• Resolve equipment malfunctions in a timely manner. 
• Oversee efficient operation of building systems including light HVAC preventive maintenance and identification of situations where additional service is required to resolve technical issues (potential electrical and plumbing functions).
• Ensure compliance with relevant safety regulations and codes and all legislated, corporate, and industry related requirements and guidelines including, but not limited to, environmental, health and safety, and building standard requirements.
• Maintain high standards of cleanliness and presentation. 
• Update technical documentation and record maintenance and repair activities for future reference and trends analysis.
• Sustain relationships with preferred vendors and seek additional providers as required.
• Identify the potential for BGIS to self-perform technical services
• Supervise pest control programs.
• Contribute to the completion of other key initiatives as assigned.

Client Relationship Management

• Develop and maintain effective relationships with clients ensuring ongoing satisfaction and performance to established metrics/key performance indicators.
• Proactively communicate with client leadership at each location on service delivery
• Optimize costs of technical facility focus for continuous improvement of economic operation.
• Ensure uptime objectives of locations are met with continued safe and reliable technical focus on building equipment and systems.
• Create and implement annual facility equipment management plans. 
• Oversee maintenance and repair activities and performance of internal technicians and service providers. Ensure work is completed on time, safely, and meets quality requirements. 
• Recommend solutions and implement appropriate technical actions as needed.
• Verify all relevant documentations (i.e., annual facility inspections, equipment data, project files, and other key items) are captured within service maintenance databases. 
• Work with relevant stakeholders to evaluate capital assets (such as equipment) and make recommendations for maintenance, repair and replacement and inclusion within the c