CalAIM Programs Case Manager II

Description

SUMMARY: Under the supervision of the Senior Program Manager/Program Manager or designated supervisor, the CalAIM Community Supports (CS) Case Manager II is is responsible for overseeing all case management activities related to assigned CalAIM programs. The Case Manager II is also expected to maintain a minimum requirement of 30 billable clients per month, in compliance with program standards.

Requirements

Essential Duties and Responsibilities:

•  Review scope of work requirements for each program assigned by Program Director/Manager.

•  Must meet program requirements by maintaining a minimum of 30 billable clients per month.

•  Fulfill program or contract requirement as outlined in contract or as directed by Program Director/ Manager

•  Serve clients and community with empathy, culturally responsive care, and awareness of appropriate boundaries.

•  Ensure client eligibility for services.

•  Provide case management services to all clients as needed and in accordance with policies and procedures, including but not limited to intake, assessment, care planning, consultation, and linkage to resources in the community.

•  Monitor and track charts monthly for service provision. Provide follow-up for those charts not in compliance.

•  Complete documentation in a timely manner according to program policies.

•  Keep client charts securely locked when not in use.

•  Complete Incident Reports within 24 hours.

•  Notify the Program Manager of all client issues, program issues or concerns.

•  Notify the Program Manager of any Staff or Agency issues or concerns.

•  Follow all HIPAA rules for compliance.

•  Attend all meetings and supervision appointments as scheduled.

•  Submit timecards, time-off requests, and activity logs in a timely manner.

•  Provide all reports to the Program Manager or Coordinator as scheduled.

•  Provide back-up for other staff as needed.

•  Participate in Peer review chart audits.

•  Develop and utilize a network of resources and referrals appropriate for clients.

•  Schedule visits for service providers and guest speakers.

•  Facilitate De-Escalation and Crisis Intervention with clients.

•  Assist in training volunteers and interns.

•  Participate in Outreach services.

•  Coach department staff including Case Managers I.

•  Lead weekly department meetings for Program Manager or Coordinator as needed.

•  Participate in local committee meetings as agency representative.

•  Assist with monthly billing and statistical reports.

•  Complete quarterly department internal audits.

•  Other duties as assigned.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

•  Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes 

information skillfully; Develops alternative solutions; Works well in group problem-solving 

situations. Uses reason even when dealing with emotional topics.

•  Customer Service - Manages difficult or emotional customer situations; Responds promptly to 

customer needs; Responds to requests for service and assistance; Meets commitments.

•  Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to 

others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries 

new things.

•  Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens 

and gets clarification; Responds well to questions; Demonstrates group presentation skills; 

Participates in meetings.

•  Written Communication - Writes clearly and informatively; edits work for spelling and grammar; 

Varies writing style to meet needs; Able to read and interpret written information.

•  Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to 

others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts 

success of team above own interests; Able to build morale and group commitments to goals and 

objectives; Supports everyone's efforts to succeed; Recognizes the accomplishments of other team 

members.

•  Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes 

approach or method to best fit the situation; Able to deal with frequent change, delays, or 

unexpected events.

•  Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; 

Applies feedback to i